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Application of Design Thinking for Service Innovation: Current Practices, Expectations and Adoption Barriers
16 references·0 citing·45 second hop
Application of Design Thinking for Service Innovation: Current Practices, Expectations and Adoption Barriers (2018)Application of Design Thinking for Servic…Case study research: design and methods (2011)Case study research: design a…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers (2010)Business Model Generation : A…Document Analysis as a Qualitative Research Method (2009)Document Analysis as a Qualit…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Theory Building From Cases: Opportunities And Challenges (2007)Theory Building From Cases: O…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Fundamentals of service science (2007)Fundamentals of service scien…A research manifesto for services science (2006)A research manifesto for serv…Innovation management in context: environment, organization and performance (2001)Innovation management in cont…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Basics of Qualitative Research: Grounded Theory Procedures and Techniques (1993)Basics of Qualitative Researc…Interpretive Barriers to Successful Product Innovation in Large Firms (1992)Interpretive Barriers to Succ…Strategic Decision Processes in High Velocity Environments: Four Cases in the Microcomputer Industry (1988)Strategic Decision Processes …Case Study Research: Design and Methods (1984)Case Study Research: Design a…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1991)Explicating Affordances: A Conceptual Framework for Understanding Affordances in Communication Research (2016)QUALITATIVE RESEARCH METHODOLOGY IN SOCIAL SCIENCES AND RELATED SUBJECTS (2018)Qualitative research: deductive and inductive approaches to data analysis (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)MAKING FAST STRATEGIC DECISIONS IN HIGH-VELOCITY ENVIRONMENTS. (1989)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Knowledge Specialization, Organizational Coupling, and the Boundaries of the Firm: Why Do Firms Know More than They Make? (2001)Case Study Research (2004)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)An Evolutionary Theory of Economic Change. (1983)Searching for Common Threads: Understanding the Multiple Effects of Diversity in Organizational Groups (1996)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)Why Differences Make a Difference: A Field Study of Diversity, Conflict and Performance in Workgroups (1999)The Discovery of Grounded Theory (2017)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Socioemotional Wealth in Family Firms (2012)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies (2002)The business model ontology a proposition in a design science approach (2004)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)A literature and practice review to develop sustainable business model archetypes (2013)Business models and dynamic capabilities (2017)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Narrative configuration in qualitative analysis (1995)Critical Race Methodology: Counter-Storytelling as an Analytical Framework for Education Research (2002)Understanding Reliability and Validity in Qualitative Research (2015)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2011Case study research: design and methods21,763 cited
  • 1993Basics of Qualitative Research: Grounded Theory Procedures and Techniques17,576 cited
  • 2007Theory Building From Cases: Opportunities And Challenges16,654 cited
  • 2009Document Analysis as a Qualitative Research Method12,956 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2010Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers6,880 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 1992Interpretive Barriers to Successful Product Innovation in Large Firms2,748 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 1988Strategic Decision Processes in High Velocity Environments: Four Cases in the Microcomputer Industry1,498 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 2007Fundamentals of service science1,359 cited
  • 2006A research manifesto for services science

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  • 2001Innovation management in context: environment, organization and performance822 cited
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