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Determinants of client satisfaction in web development projects from freelance marketplaces
16 references·2 citing·40 second hop
Determinants of client satisfaction in web development projects from freelance marketplaces (2018)Determinants of client satisfaction in we…The Online Laboratory: Conducting Experiments in a Real Labor Market∗ (2016)The Online Laboratory: Conduc…Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)The effect of perceived servi…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Customer Satisfaction and Shareholder Value (2004)Customer Satisfaction and Sha…Calculating, Interpreting, And Reporting Cronbach’s Alpha Reliability Coefficient For Likert-Type Scales (2003)Calculating, Interpreting, An…Project Success: A Multidimensional Strategic Concept (2001)Project Success: A Multidimen…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction (1983)Value-Percept Disparity: an A…Social Judgment: Assimilation and Contrast Effects in Communication and Attitude Change (1981)Social Judgment: Assimilation…Book Review: The Theory of Buyer Behavior (1971)Book Review: The Theory of Bu…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Customer experience in the B2B area: The impact of age-related impressions (2020)Customer experience in the B2…The ecosystem of drivers for electronic procurement adoption for construction project procurement (2019)The ecosystem of drivers for …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A Theory of Cognitive Dissonance (1957)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Theory of Cognitive Dissonance (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Testing Structural Equation Models. (1994)The Theory of the Estimation of Test Reliability (1937)Measurement and prediction (1950)Theory of Mental Tests (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Summated Rating Scale Construction (1992)Reliability and Validity Assessment (2011)Using Likert-Type Scales in the Social Sciences. (2011)Developing a Tool to Measure and Compare Organizations’ Resilience (2013)Estimating Measurement Error Using Multiple Indicators and Several Points in Time * (2017)A Review on Sample Size Determination for Cronbach’s Alpha Test: A Simple Guide for Researchers (2018)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)The Elaboration Likelihood Model of Persuasion (1986)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Beyond pleasure and pain. (1997)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests45,148 cited
  • 2011PLS-SEM: Indeed a Silver Bullet22,692 cited
  • 2014Partial least squares structural equation modeling (PLS-SEM)13,038 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,791 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 2003Calculating, Interpreting, And Reporting Cronbach’s Alpha Reliability Coefficient For Likert-Type Scales2,973 cited
  • 1971Book Review: The Theory of Buyer Behavior2,801 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,252 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,941 cited
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  • 2016The Online Laboratory: Conducting Experiments in a Real Labor Market∗1,526 cited
  • 2004Customer Satisfaction and Shareholder Value1,337 cited
  • 2001Project Success: A Multidimensional Strategic Concept1,257 cited
  • 2010

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The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings
720 cited
  • 1983Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction481 cited
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    • 2019The ecosystem of drivers for electronic procurement adoption for construction project procurement30 cited
    • 2020Customer experience in the B2B area: The impact of age-related impressions18 cited