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No Small Matter: How Company Size Affects Consumer Expectations and Evaluations
16 references·16 citing·42 second hopsampled
No Small Matter: How Company Size Affects Consumer Expectations and Evaluations (2018)No Small Matter: How Company Size Affects…The Developmental Social Psychology of Gender (2012)The Developmental Social Psyc…Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter (2010)Nonprofits Are Seen as Warm a…Social psychology: handbook of basic principles (2008)Social psychology: handbook o…Agency and communion from the perspective of self versus others. (2007)Agency and communion from the…When Good Brands Do Bad (2004)When Good Brands Do BadThe Effects of Brand Relationship Norms on Consumer Attitudes and Behavior (2004)The Effects of Brand Relation…Power, approach, and inhibition. (2003)Power, approach, and inhibiti…From Power to Action. (2003)From Power to Action.A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)A model of (often mixed) ster…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…Social psychology: handbook of basic principles (1997)Social psychology: handbook o…Industrial market structure and economic performance (1990)Industrial market structure a…A Continuum of Impression Formation, from Category-Based to Individuating Processes: Influences of Information and Motivation on Attention and Interpretation (1990)A Continuum of Impression For…Managing What Consumers Learn from Experience (1989)Managing What Consumers Learn…Categorical and contextual bases of person memory and stereotyping. (1978)Categorical and contextual ba…The attribution of attitudes (1967)The attribution of attitudesBrand warmth elicits feedback, not complaints (2024)Brand warmth elicits feedback…Does crowdsourcing necessarily lead to brand engagement? The role of crowdsourcing cues and relationship norms on customer-brand relationships (2023)Does crowdsourcing necessaril…Busy or poor: How time or money scarcity cues differentially impact purchase decisions regarding service firms (2023)Busy or poor: How time or mon…Big Is Bad: Stereotypes About Organizational Size, Profit-Seeking, and Corporate Ethicality (2023)Big Is Bad: Stereotypes About…The transparency paradox: When transparency cues helps or backfires for brands? (2022)The transparency paradox: Whe…How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory (2022)How do customers navigate per…Does Company Size Shape Product Quality Inferences? Larger Companies Make Better High-Tech Products, but Smaller Companies Make Better Low-Tech Products (2022)Does Company Size Shape Produ…Sizes Are Gendered: The Effect of Size Cues in Brand Names on Brand Stereotyping (2021)Sizes Are Gendered: The Effec…How industry and occupational stereotypes shape consumers' trust, value and loyalty judgments concerning service brands (2021)How industry and occupational…Dynamic pricing in Airbnb: Individual versus professional hosts (2021)Dynamic pricing in Airbnb: In…An empathy lens into peer service providers: Personal versus commercial hosts (2021)An empathy lens into peer ser…A pathway to consumer forgiveness in the sharing economy: The role of relationship norms (2021)A pathway to consumer forgive…The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues (2020)The interplay between social …Sizing Up Without Selling Out: The Role of Authenticity in Maintaining Long-Run Consumer Support for Successful Underdog Brands (2020)Sizing Up Without Selling Out…In Times of Trouble: A Framework for Understanding Consumers’ Responses to Threats (2020)In Times of Trouble: A Framew…The Price of Power: How Firm’s Market Power Affects Perceived Fairness of Price Increases (2019)The Price of Power: How Firm’…The Elaboration Likelihood Model of Persuasion (1986)Politeness (1987)Stereotype threat and the intellectual test performance of African Americans. 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References

  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 2002A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition.7,356 cited
  • 2008Social psychology: handbook of basic principles5,473 cited
  • 1997Social psychology: handbook of basic principles4,895 cited
  • 2003Power, approach, and inhibition.3,425 cited
  • 1990A Continuum of Impression Formation, from Category-Based to Individuating Processes: Influences of Information and Motivation on Attention and Interpretation3,365 cited
  • 1990Industrial market structure and economic performance2,573 cited
  • 1967The attribution of attitudes1,783 cited
  • 2003From Power to Action.1,681 cited
  • 2012The Developmental Social Psychology of Gender1,603 cited
  • 2004When Good Brands Do Bad1,552 cited
  • 2007Agency and communion from the perspective of self versus others.1,298 cited
  • 1989Managing What Consumers Learn from Experience1,115 cited
  • 2004The Effects of Brand Relationship Norms on Consumer Attitudes and Behavior1,069 cited
  • 1978Categorical and contextual bases of person memory and stereotyping.

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968 cited
  • 2010Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter901 cited
  • Cited by

    • 2020In Times of Trouble: A Framework for Understanding Consumers’ Responses to Threats256 cited
    • 2021Sizes Are Gendered: The Effect of Size Cues in Brand Names on Brand Stereotyping53 cited
    • 2021Dynamic pricing in Airbnb: Individual versus professional hosts48 cited
    • 2020The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues48 cited
    • 2022Does Company Size Shape Product Quality Inferences? Larger Companies Make Better High-Tech Products, but Smaller Companies Make Better Low-Tech Products46 cited
    • 2021A pathway to consumer forgiveness in the sharing economy: The role of relationship norms41 cited
    • 2022The transparency paradox: When transparency cues helps or backfires for brands?40 cited
    • 2019The Price of Power: How Firm’s Market Power Affects Perceived Fairness of Price Increases39 cited
    • 2021An empathy lens into peer service providers: Personal versus commercial hosts28 cited
    • 2021How industry and occupational stereotypes shape consumers' trust, value and loyalty judgments concerning service brands25 cited
    • 2022How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory23 cited
    • 2023Big Is Bad: Stereotypes About Organizational Size, Profit-Seeking, and Corporate Ethicality22 cited
    • 2024Brand warmth elicits feedback, not complaints21 cited
    • 2023Does crowdsourcing necessarily lead to brand engagement? The role of crowdsourcing cues and relationship norms on customer-brand relationships20 cited
    • 2020Sizing Up Without Selling Out: The Role of Authenticity in Maintaining Long-Run Consumer Support for Successful Underdog Brands16 cited
    • 2023Busy or poor: How time or money scarcity cues differentially impact purchase decisions regarding service firms16 cited