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ELECTRONIC SERVICE QUALITY ON MOBILE APPLICATION OF ONLINE TRANSPORTATION SERVICES
10 references·1 citing·43 second hopsampled
ELECTRONIC SERVICE QUALITY ON MOBILE APPLICATION OF ONLINE TRANSPORTATION SERVICES (2018)ELECTRONIC SERVICE QUALITY ON MOBILE APPL…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…Evaluating Factors Influencing Consumer Satisfaction towards Online Shopping in China (2012)Evaluating Factors Influencin…An empirical study of online shopping customer satisfaction in China: a holistic perspective (2008)An empirical study of online …Differential Effects of Preferential Treatment Levels on Relational Outcomes (2007)Differential Effects of Prefe…Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination (1997)Modelling the relationship be…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…The Impact of Service Quality and Brand Image toward Customer Loyalty in the Indonesian Airlines Industry (2019)The Impact of Service Quality…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)e-Government Adoption Model (GAM): Differing service maturity levels (2010)Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An analysis of the e‐service literature: towards a research agenda (2006)An assessment of customers’ e-service quality perception, satisfaction and intention (2010)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer perceived value: a substitute for satisfaction in business markets? (2002)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Organizational Information Requirements, Media Richness and Structural Design (1986)Marketing Research: An Applied Orientation (1994)Online information quality and consumer satisfaction: The moderating roles of contextual factors – A meta-analysis (2015)Examining satisfaction with the experience during a live chat service encounter-implications for website providers (2017)The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case (2017)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea (2013)Antecedents and consequences of online customer satisfaction: A holistic process perspective (2017)The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment (2021)Understanding loyalty program effectiveness: managing target and bystander effects (2014)Examining the impact of luxury brand's social media marketing on customer engagement: Using big data analytics and natural language processing (2019)The dynamic effect of interactivity on customer engagement behavior through tie strength: Evidence from live streaming commerce platforms (2020)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)
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References

  • 2004E-S-QUAL3,962 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,320 cited
  • 1997Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1,238 cited
  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)774 cited
  • 2008An empirical study of online shopping customer satisfaction in China: a holistic perspective351 cited
  • 2007Differential Effects of Preferential Treatment Levels on Relational Outcomes263 cited
  • 2012Evaluating Factors Influencing Consumer Satisfaction towards Online Shopping in China193 cited

Cited by

  • 2019The Impact of Service Quality and Brand Image toward Customer Loyalty in the Indonesian Airlines Industry40 cited

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