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The Moderating Role of Tangibility in Synchronous Innovation in Services
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It15,698 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1992The Duality of Technology: Rethinking the Concept of Technology in Organizations4,953 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2000Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations4,751 cited
  • 1967Differentiation and Integration in Complex Organizations3,935 cited
  • 2006Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators3,700 cited
  • 1951Some Social and Psychological Consequences of the Longwall Method of Coal-Getting3,360 cited
  • 1978Patterns of Industrial Innovation3,340 cited
  • 2009A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature3,255 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited

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  • 1995Accelerating Adaptive Processes: Product Innovation in the Global Computer Industry2,426 cited
  • 1995Managerial and Organizational Cognition: Notes from a Trip Down Memory Lane2,228 cited
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