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Understanding customer requirements of corrugated industry using Kano model
16 references·5 citing·33 second hop
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References

  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
  • 1996How to delight your customers581 cited
  • 1999Understanding Customer Delight and Outrage514 cited
  • 2002The configuration of the university image and its relationship with the satisfaction of students494 cited
  • 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
  • 1997Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs357 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • 2005A new management element for universities: satisfaction with the offered courses320 cited
  • 2008Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design306 cited
  • 2005The refined Kano's model and its application302 cited
  • 2007Integrating the Kano Model and QFD for Designing New Products249 cited
  • 2005A Comparative Study Between UK and US: The Student Satisfaction in Higher Education and its Influential Factors

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220 cited
  • 2008INTEGRATING THE KANO MODEL INTO A ROBUST DESIGN APPROACH TO ENHANCE CUSTOMER SATISFACTION WITH PRODUCT DESIGN202 cited
  • 2010Understanding customer needs through quantitative analysis of Kano's model189 cited
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    • 2021Kano Model Integration with Data Mining to Predict Customer Satisfaction19 cited
    • 2021Importance Calculation of Customer Requirements for Incremental Product Innovation13 cited
    • 2020A strategic decision making tool for new product and service design12 cited
    • 2021A multi-stakeholder system-based methodology to evaluate the needs of innovation ecosystems11 cited