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Using the QFD Matrix as a Major Continuous Improvement Tool to Improve Organizational Quality
16 references·0 citing·46 second hop
Using the QFD Matrix as a Major Continuous Improvement Tool to Improve Organizational Quality (2018)Using the QFD Matrix as a Major Continuou…The student-as-consumer approach in higher education and its effects on academic performance (2016)The student-as-consumer appro…Updated Definition of Internationalization (2015)Updated Definition of Interna…Identity Development of College Students: Advancing Frameworks for Multiple Dimensions of Identity (2013)Identity Development of Colle…Quality function deployment (2012)Quality function deploymentImproving student engagement: Ten proposals for action (2010)Improving student engagement:…Service quality in higher education (2009)Service quality in higher edu…Quality Management for Organizational Excellence: Introduction to Total Quality (2009)Quality Management for Organi…Operations management (2002)Operations managementInternational Students, Learning Environments and Perceptions: A case study using the Delphi technique (2000)International Students, Learn…Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…Total quality management in UK higher education institutions (1999)Total quality management in U…Enhancing the quality and credibility of qualitative analysis. 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References

  • 1991Organizational Learning: The Contributing Processes and the Literatures8,066 cited
  • 1994What Matters in College? Four Critical Years Revisited.5,745 cited
  • 1999Enhancing the quality and credibility of qualitative analysis.4,134 cited
  • 2012Quality function deployment1,106 cited
  • 1995Quality Function Deployment: How to Make QFD Work for You971 cited
  • 1996How to delight your customers872 cited
  • 2010Improving student engagement: Ten proposals for action854 cited
  • 2016The student-as-consumer approach in higher education and its effects on academic performance550 cited
  • 2000International Students, Learning Environments and Perceptions: A case study using the Delphi technique542 cited
  • 2015Updated Definition of Internationalization507 cited
  • 1999Total quality management in UK higher education institutions362 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment358 cited
  • 2009Service quality in higher education298 cited
  • 2002Operations management283 cited
  • 2009Quality Management for Organizational Excellence: Introduction to Total Quality276 cited

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2013
Identity Development of College Students: Advancing Frameworks for Multiple Dimensions of Identity
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