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Internet of Services (2013)Internet of ServicesJournal of Universal Computer Science (2020)Journal of Universal Computer…Advancing Service Science with Service-Dominant Logic (2010)Advancing Service Science wit…Advancing Service Science with Service- Dominant Logic Clarifications and Conceptual Development (2010)Advancing Service Science wit…Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009)Service-Dominant Logic as a F…Service Engineering for the Internet of Services (2009)Service Engineering for the I…New Service Development Process (2009)New Service Development Proce…Introduction to Service Engineering (2009)Introduction to Service Engin…The Management of Technology: A Production and Operations Management Perspective (2008)The Management of Technology:…The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…Service system fundamentals: Work system, value chain, and life cycle (2008)Service system fundamentals: …Steps toward a science of service systems (2007)Steps toward a science of ser…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Turn customer input into innovation. (2002)Turn customer input into inno…Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001 (2002)Service Management -Operation…Designing services that deliver (1984)Designing services that deliv…From Data to Service Intelligence: Exploring Public Safety as a Service (2018)From Data to Service Intellig…Development as Freedom (1999)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Development as Freedom (2009)Defining gamification (2012)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)The Four Service Marketing Myths (2004)A research manifesto for services science (2006)Defining information systems as work systems: implications for the IS field (2008)Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future (2013)Service Systems Engineering (2014)On value and value co-creation: A service systems and service logic perspective (2008)Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View (2012)Sharing Economy (2016)Value co-creation and co-destruction in the Airbnb sharing economy (2017)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)New service development: learning from and with customers (2004)The Contingent Value of Responsive and Proactive Market Orientations for New Product Program Performance* (2005)Collaborative networked organisations and customer communities: value co-creation and co-innovation in the networking era (2011)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)A case for service systems engineering (2003)The Labor Illusion: How Operational Transparency Increases Perceived Value (2011)A Meta‐Analytic Structural Model of Dispositonal Affectivity and Emotional Labor (2012)A Comparison between Concept Maps, Mind Maps, Conceptual Diagrams, and Visual Metaphors as Complementary Tools for Knowledge Construction and Sharing (2006)A systemic and cognitive view on collaborative knowledge building with wikis (2008)Artificial intelligence in supply chain management: theory and applications (2009)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2020Journal of Universal Computer Science3,393 cited
  • 1984Designing services that deliver1,272 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2008The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value732 cited
  • 2002Turn customer input into innovation.539 cited
  • 2009Service-Dominant Logic as a Foundation for Service Science: Clarifications532 cited
  • 2008Service system fundamentals: Work system, value chain, and life cycle326 cited
  • 2002Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001248 cited
  • 2009Introduction to Service Engineering154 cited
  • 2009Service Engineering for the Internet of Services149 cited
  • 2010Advancing Service Science with Service-Dominant Logic148 cited
  • 2008The Management of Technology: A Production and Operations Management Perspective119 cited
  • 2010Advancing Service Science with Service- Dominant Logic Clarifications and Conceptual Development

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69 cited
  • 2009New Service Development Process45 cited
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    • 2018From Data to Service Intelligence: Exploring Public Safety as a Service9 cited