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Assessing Value From Business-to-Business Services Relationships: Temporality, Tangibility, Temperament, and Trade-Offs
16 references·2 citing·48 second hop
Assessing Value From Business-to-Business Services Relationships: Temporality, Tangibility, Temperament, and Trade-Offs (2018)Assessing Value From Business-to-Business…The Coding Manual for Qualitative Researchers (2022)The Coding Manual for Qualita…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Seeking Qualitative Rigor in Inductive Research (2012)Seeking Qualitative Rigor in …A Framework for Conceptual Contributions in Marketing (2011)A Framework for Conceptual Co…Theory Building From Cases: Opportunities And Challenges (2007)Theory Building From Cases: O…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The value concept and relationship marketing (1996)The value concept and relatio…Qualitative Interviewing: The Art of Hearing Data (1996)Qualitative Interviewing: The…An Integrated Model of Buyer-Seller Relationships (1995)An Integrated Model of Buyer-…Competing paradigms in qualitative research. (1994)Competing paradigms in qualit…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Coordination mechanisms and the role of taskscape in value co-creation: The British ‘milkman’ (2023)Coordination mechanisms and t…Past, present and future of research in relationship marketing - a machine learning perspective (2022)Past, present and future of r…The Structure of Scientific Revolutions (1963)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2007Theory Building From Cases: Opportunities And Challenges16,654 cited
  • 2012Seeking Qualitative Rigor in Inductive Research13,176 cited
  • 1994Competing paradigms in qualitative research.13,125 cited
  • 1996Qualitative Interviewing: The Art of Hearing Data11,180 cited
  • 2022The Coding Manual for Qualitative Researchers10,828 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1995An Integrated Model of Buyer-Seller Relationships2,083 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited

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  • 2011A Framework for Conceptual Contributions in Marketing1,538 cited
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    • 2022Past, present and future of research in relationship marketing - a machine learning perspective18 cited
    • 2023Coordination mechanisms and the role of taskscape in value co-creation: The British ‘milkman’7 cited