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An experimental study into the effects of self-disclosure and crisis type on brand evaluations – the mediating effect of blame attributions
16 references·8 citing·45 second hop
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  • 2004

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Why We Boycott: Consumer Motivations for Boycott Participation
921 cited
  • 2000The Effects of Extrinsic Product Cues on Consumers' Perceptions of Quality, Sacrifice, and Value803 cited
  • Cited by

    • 2021How brand self‐disclosure helps brands create intimacy with customers: The role of information valence and anthropomorphism44 cited
    • 2023When brands behave badly: signaling and spillover effects of unethical behavior in the context of triple bottom line sustainability44 cited
    • 2022Negative spillover of moral irresponsibility into anti-brand behaviors: the role of moral emotion and disengagement in ethical and social transgressions40 cited
    • 2020Social media responses and brand personality in product and moral harm crises: why waste a good crisis?33 cited
    • 2021Exploring consumers’ attitude formation toward their own brands when in crisis: cross-national comparisons between USA and China29 cited
    • 2024The effects of crisis type and CSR fit on organizational outcomes: The moderating role of authentic leadership in shaping organizational reputation, word-of-mouth, and purchase intentions16 cited
    • 2023Internal crisis communication: The effects of negative employee-organization relationships on internal reputation and employees’ unsupportive behavior15 cited
    • 2024From fury to forgiveness: Exploring the mediating role of emotions in the relationship between crisis type, corporate social responsibility fit, and organizational outcomes10 cited