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Hypermarket customer loyalty: product attributes and image mediated by value and customer satisfaction
16 references·0 citing·44 second hop
Hypermarket customer loyalty: product attributes and image mediated by value and customer satisfaction (2018)Hypermarket customer loyalty: product att…A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics (2006)A Longitudinal Analysis of Cu…Inter‐relationships among store images, store satisfaction, and store loyalty among Korea discount retail patrons (2003)Inter‐relationships among sto…A Customer Loyalty Model for E-Service Context. (2003)A Customer Loyalty Model for …Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)Development of a Multi-Dimens…Relationship selling and customer loyalty: an empirical investigation (2000)Relationship selling and cust…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…On the relationship between store image, store satisfaction and store loyalty (1998)On the relationship between s…A model of consumer perceptions and store loyalty intentions for a supermarket retailer (1998)A model of consumer perceptio…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Customer loyalty: how to earn it, how to keep it (1995)Customer loyalty: how to earn…Does Competitive Environment Moderate the Market Orientation-Performance Relationship? (1994)Does Competitive Environment …International Journal of Retail & Distribution Management (1992)International Journal of Reta…Consumer Evaluations of Brand Extensions (1990)Consumer Evaluations of Brand…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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(1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Theory of Cognitive Dissonance (2017)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer repurchase intention (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer value: The next source for competitive advantage (1997)Quality, satisfaction and behavioral intentions (2000)The Capabilities of Market-Driven Organizations (1994)Performance measurement system design (1995)
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References

  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,829 cited
  • 1990Consumer Evaluations of Brand Extensions3,266 cited
  • 1994Does Competitive Environment Moderate the Market Orientation-Performance Relationship?2,621 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,252 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 1998On the relationship between store image, store satisfaction and store loyalty1,167 cited
  • 2002Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service1,041 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,039 cited
  • 1998A model of consumer perceptions and store loyalty intentions for a supermarket retailer880 cited
  • 2006A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics661 cited
  • 1995Customer loyalty: how to earn it, how to keep it568 cited
  • 1992International Journal of Retail & Distribution Management434 cited
  • 2003A Customer Loyalty Model for E-Service Context.407 cited

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  • 2000Relationship selling and customer loyalty: an empirical investigation320 cited
  • 2003Inter‐relationships among store images, store satisfaction, and store loyalty among Korea discount retail patrons190 cited
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