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Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare
16 references·0 citing·34 second hop
Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare (2018)Service Design as a Transformational Driv…The Value of Codesign (2017)The Value of CodesignService Design as an Approach to Implement the Value Cocreation Perspective in New Service Development (2017)Service Design as an Approach…Organizational Transformation Through Service Design (2017)Organizational Transformation…Design for Services (2016)Design for ServicesDesign for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic (2014)Design for Value Co-Creation:…This is Service Design Thinking: Basics – Tools – Cases (2012)This is Service Design Thinki…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Transformative Services and Transformation Design (2010)Transformative Services and T…Leading public sector innovationCo-creating for a better society (2010)Leading public sector innovat…Leading public sector innovation (2010)Leading public sector innovat…Service Design for Experience-Centric Services (2009)Service Design for Experience…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Co-creation and the new landscapes of design (2008)Co-creation and the new lands…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…How to Design a Service (1982)How to Design a ServiceThe Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Designing services that deliver (1984)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Customer experience management: toward implementing an evolving marketing concept (2015)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Improving service quality through customer journey analysis (2016)Bridging sustainable business model innovation and user-driven innovation: A process for sustainable value proposition design (2017)Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda (2020)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)What is co-creation? An interactional creation framework and its implications for value creation (2017)Designing Public Participation Processes (2012)INNOVATION IN THE PUBLIC SECTOR: A SYSTEMATIC REVIEW AND FUTURE RESEARCH AGENDA (2015)It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives (2013)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2008Co-creation and the new landscapes of design5,552 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 1982How to Design a Service1,077 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 2012This is Service Design Thinking: Basics – Tools – Cases798 cited
  • 2010Leading public sector innovationCo-creating for a better society479 cited
  • 2010Leading public sector innovation456 cited
  • 2017The Value of Codesign294 cited
  • 2010Transformative Services and Transformation Design290 cited
  • 2017Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development253 cited
  • 2016Design for Services204 cited
  • 2014Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic198 cited
  • 2017Organizational Transformation Through Service Design

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