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Customer participation antecedents, profiles and value-in-use goals in complex B2B service exchange
16 references·1 citing·44 second hop
Customer participation antecedents, profiles and value-in-use goals in complex B2B service exchange (2019)Customer participation antecedents, profi…Value co-creation: concept and measurement (2014)Value co-creation: concept an…Health Care Customer Value Cocreation Practice Styles (2012)Health Care Customer Value Co…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Value co-creation in service logic: A critical analysis (2011)Value co-creation in service …Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Is Customer Participation in …Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…How Brand Community Practices Create Value (2009)How Brand Community Practices…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…Demonstrating Rigor Using Thematic Analysis: A Hybrid Approach of Inductive and Deductive Coding and Theme Development (2006)Demonstrating Rigor Using The…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Systematic combining: an abductive approach to case research (2002)Systematic combining: an abdu…Customer perceived value: a substitute for satisfaction in business markets? (2002)Customer perceived value: a s…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…When Bad Is Good: Do Good Relationships between Marketing Clients and Their Advertising Agencies Challenge Creativity? (2021)When Bad Is Good: Do Good Rel…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. 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References

  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 2006Demonstrating Rigor Using Thematic Analysis: A Hybrid Approach of Inductive and Deductive Coding and Theme Development11,797 cited
  • 2002Systematic combining: an abductive approach to case research4,931 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2009How Brand Community Practices Create Value2,441 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 2007Rethinking Customer Solutions: From Product Bundles to Relational Processes1,376 cited
  • 2002Customer perceived value: a substitute for satisfaction in business markets?1,268 cited
  • 2014Value co-creation: concept and measurement1,218 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2012Health Care Customer Value Cocreation Practice Styles1,112 cited
  • 2010Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures1,084 cited
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    • 2021When Bad Is Good: Do Good Relationships between Marketing Clients and Their Advertising Agencies Challenge Creativity?10 cited