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Understanding technology mediation and new service provider roles in health care
16 references·0 citing·46 second hop
Understanding technology mediation and new service provider roles in health care (2019)Understanding technology mediation and ne…Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Sensemaking in Organizations: Taking Stock and Moving Forward (2014)Sensemaking in Organizations:…Sensemaking in Organizations: Taking Stock and Moving Forward (2013)Sensemaking in Organizations:…Identification in Organizations: An Examination of Four Fundamental Questions (2008)Identification in Organizatio…The Good, the Bad, and the Ambivalent: Managing Identification among Amway Distributors (2000)The Good, the Bad, and the Am…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Provisional Selves: Experimenting with Image and Identity in Professional Adaptation (1999)Provisional Selves: Experimen…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …Analysis and Interpretation of Qualitative Data in Consumer Research (1994)Analysis and Interpretation o…Sensemaking and sensegiving in strategic change initiation (1991)Sensemaking and sensegiving i…The Long Interview (1988)The Long InterviewPredictability and Personalization in the Service Encounter (1987)Predictability and Personaliz…Recent Developments in Role Theory (1986)Recent Developments in Role T…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)An Updated and Streamlined Technology Readiness Index (2014)What Is Meant by Services? (1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)SCRIPTS, PLANS, GOALS, AND UNDERSTANDING (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Customer repurchase intention (2003)The Structure of Scientific Revolutions (1963)The Social Construction of Reality (1967)Strategies for Theorizing from Process Data (1999)Organizing and the Process of Sensemaking (2005)Seeking Qualitative Rigor in Inductive Research (2012)The Discovery of Grounded Theory (2017)The Presentation of Self in Everyday Life. (1956)Social Learning Theory. (1978)Knowledge and Organization: A Social-Practice Perspective (2001)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Sensemaking in Organizations (1996)The value of value congruence. (2009)Servant Leadership and Serving Culture: Influence on Individual and Unit Performance (2013)Contemplating Mindfulness at Work (2015)Basics of Qualitative Research (1992)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Grounded theory, ethnography and phenomenology (2005)The Interpretation of Cultures (2017)What Is Qualitative Research? An Overview and Guidelines (2024)The Social System (1951)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Parental Involvement in Homework (2001)The Logic of Appropriateness (2009)Social Signal Processing (2017)How Many Interviews Are Enough? (2005)Theory Building From Cases: Opportunities And Challenges (2007)Handbook of Interview Research (2001)The qualitative research interview (2006)
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References

  • 1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
  • 1988The Long Interview5,219 cited
  • 1991Sensemaking and sensegiving in strategic change initiation3,887 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 1994Analysis and Interpretation of Qualitative Data in Consumer Research2,938 cited
  • 2008Identification in Organizations: An Examination of Four Fundamental Questions2,848 cited
  • 1999Provisional Selves: Experimenting with Image and Identity in Professional Adaptation2,701 cited
  • 1986Recent Developments in Role Theory2,346 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 2014Sensemaking in Organizations: Taking Stock and Moving Forward1,758 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2015Service Research Priorities in a Rapidly Changing Context1,469 cited
  • 2000The Good, the Bad, and the Ambivalent: Managing Identification among Amway Distributors1,179 cited
  • 1987Predictability and Personalization in the Service Encounter1,135 cited

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  • 2013Sensemaking in Organizations: Taking Stock and Moving Forward972 cited
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