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Sources of value co-destruction: Uber customer perspectives
16 references·16 citing·47 second hopsampled
Sources of value co-destruction: Uber customer perspectives (2019)Sources of value co-destruction: Uber cus…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Remix: making art and commerce thrive in the hybrid economy (2009)Remix: making art and commerc…Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Progress in information techn…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Fundamentals of service science (2007)Fundamentals of service scien…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Field behind the Screen: …Social and Psychological Resources and Adaptation (2002)Social and Psychological Reso…Subjective well-being: Three decades of progress. (1999)Subjective well-being: Three …The value concept and relationship marketing (1996)The value concept and relatio…Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Researc…Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda (2023)Value co-destruction in touri…Value co-destruction and negative e-WOM behavior: the mediating role of tourist citizenship (2022)Value co-destruction and nega…Value co-creation and co-destruction in service ecosystems: The case of the Reach Now app (2021)Value co-creation and co-dest…Service recovery and loyalty of Uber sharing economy: The mediating effect of trust (2021)Service recovery and loyalty …Service quality in the sharing economy: A review and research agenda (2021)Service quality in the sharin…Investigating the mediating role of visitor satisfaction in the relationship between memorable tourism experiences and behavioral intentions in heritage tourism context (2021)Investigating the mediating r…How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers (2021)How self-gratification and so…Collaborative consumption continuance: a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services (2021)Collaborative consumption con…Building trust in sharing economy platforms: trust antecedents and their configurations (2021)Building trust in sharing eco…Value co-creation in the sharing economy: The role of quality of service provided by peer (2020)Value co-creation in the shar…Scale development of value co-destruction behavior in tourism (2020)Scale development of value co…Negative memorable experience: North American and British Airbnb guests’ perspectives (2020)Negative memorable experience…Interactive value formation: drivers and outcomes from Airbnb guests’ perspectives (2020)Interactive value formation: …Impact of Value Cocreation on Customer Satisfaction and Loyalty of Online Car-Hailing Services (2020)Impact of Value Cocreation on…Tourism experiences, memorability and behavioural intentions: a study of tourists in Sardinia, Italy (2019)Tourism experiences, memorabi…Determinants of the continuance intention of Airbnb users: consumption values, co-creation, information overload and satisfaction (2019)Determinants of the continuan…Naturalistic inquiry (1985)Using Online Conversations to Study Word-of-Mouth Communication (2004)Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Consumer engagement in a virtual brand community: An exploratory analysis (2011)The Discovery of Grounded Theory (2017)Distinction: A Social Critique of the Judgement of Taste* (2018)The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Stress, appraisal, and coping (1985)Self-Efficacy: The Exercise of Control (1999)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. 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References

  • 1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
  • 1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.29,249 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1999Subjective well-being: Three decades of progress.12,870 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2002Social and Psychological Resources and Adaptation4,591 cited
  • 2002The Field behind the Screen: Using Netnography for Marketing Research in Online Communities3,970 cited
  • 2008Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research3,833 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1996The value concept and relationship marketing2,180 cited

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2007
Fundamentals of service science
1,359 cited
  • 2009Remix: making art and commerce thrive in the hybrid economy1,301 cited
  • Cited by

    • 2021Investigating the mediating role of visitor satisfaction in the relationship between memorable tourism experiences and behavioral intentions in heritage tourism context342 cited
    • 2019Tourism experiences, memorability and behavioural intentions: a study of tourists in Sardinia, Italy120 cited
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    • 2021Service quality in the sharing economy: A review and research agenda78 cited
    • 2020Negative memorable experience: North American and British Airbnb guests’ perspectives71 cited
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    • 2020Scale development of value co-destruction behavior in tourism50 cited
    • 2020Value co-creation in the sharing economy: The role of quality of service provided by peer48 cited
    • 2023Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda43 cited
    • 2021Value co-creation and co-destruction in service ecosystems: The case of the Reach Now app43 cited
    • 2020Impact of Value Cocreation on Customer Satisfaction and Loyalty of Online Car-Hailing Services41 cited
    • 2022Value co-destruction and negative e-WOM behavior: the mediating role of tourist citizenship41 cited
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