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INVESTIGATING THE EFFECT OF DIGITAL TECHNOLOGIES, ENERGY CONSUMPTION AND CLIMATE CHANGE ON CUSTOMER’S EXPERIENCE: A STUDY FROM INDONESIA
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INVESTIGATING THE EFFECT OF DIGITAL TECHNOLOGIES, ENERGY CONSUMPTION AND CLIMATE CHANGE ON CUSTOMER’S EXPERIENCE: A STUDY FROM INDONESIA (2019)INVESTIGATING THE EFFECT OF DIGITAL TECHN…Business Process Management Journal (2023)Business Process Management J…Renewable energy consumption, carbon emissions, and development stages: Some evidence from panel cointegration analysis (2018)Renewable energy consumption,…The Future of Retailing (2017)The Future of RetailingUnderstanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Understanding Customer Experience (2015)Understanding Customer Experi…Towards a Better Measure of Customer Experience (2013)Towards a Better Measure of C…Digital transformation: opportunities to create new business models (2012)Digital transformation: oppor…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Understanding customer experience. (2007)Understanding customer experi…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Hedonic and utilitarian shopping goals: The online experience (2007)Hedonic and utilitarian shopp…Lasting customer loyalty: a total customer experience approach (2006)Lasting customer loyalty: a t…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior (2001)Do Consumers Expect Companies…The service experience in tourism (1996)The service experience in tou…Technological forecasting and social change (1979)Technological forecasting and…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Corporate Social Responsibility and Marketing: An Integrative Framework (2004)Stakeholder influence capacity and the variability of financial returns to corporate social responsibility (2007)Economic Perspectives on Corporate Social Responsibility (2012)The Discovery of Grounded Theory (2017)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Destination Branding: Insights and Practices from Destination Management Organizations (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Development of a Scale to Measure Memorable Tourism Experiences (2010)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Understanding Attitudes and Predicting Social Behavior (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011)Toward a theory of customer engagement marketing (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Managing Multi- and Omni-Channel Distribution: Metrics and Research Directions (2017)The Role of Big Data and Predictive Analytics in Retailing (2017)Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers (2019)The future of technology and marketing: a multidisciplinary perspective (2019)Enhancing consumer engagement in e-commerce live streaming via relational bonds (2020)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Spatial knowledge spillovers and university research: Evidence from Austria (2003)Innovation in Public Sector Services (2008)Patching vs Packaging in Policy Formulation: Assessing Policy Portfolio Design (2013)Fifteen Years of Research on Business Model Innovation (2016)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)Defining digital transformation: Results from expert interviews (2019)
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References

  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2001Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior2,119 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 1979Technological forecasting and social change1,504 cited
  • 2007Understanding customer experience.1,295 cited
  • 1996The service experience in tourism1,252 cited
  • 2017The Future of Retailing1,192 cited
  • 2012Digital transformation: opportunities to create new business models1,139 cited
  • 2015Understanding Customer Experience805 cited
  • 2007Hedonic and utilitarian shopping goals: The online experience644 cited
  • 2013Towards a Better Measure of Customer Experience629 cited
  • 2018Renewable energy consumption, carbon emissions, and development stages: Some evidence from panel cointegration analysis579 cited
  • 2006Lasting customer loyalty: a total customer experience approach479 cited

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