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The role of Islamic marketing ethics towards customer satisfaction
16 references·12 citing·52 second hop
The role of Islamic marketing ethics towards customer satisfaction (2019)The role of Islamic marketing ethics towa…The challenges of Islamic branding: navigating emotions and halal (2011)The challenges of Islamic bra…Marketing with integrity: ethics and the service-dominant logic for marketing (2007)Marketing with integrity: eth…Balancing Ethical Responsibility among Multiple Organizational Stakeholders: The Islamic Perspective (2005)Balancing Ethical Responsibil…Customer satisfaction and retention: the experiences of individual employees (2004)Customer satisfaction and ret…FACTORS INFLUENCING CUSTOMER SATISFACTION IN THE RETAIL BANKING SECTOR IN PAKISTAN (2003)FACTORS INFLUENCING CUSTOMER …International Marketing Ethics from an Islamic Perspective: A Value-Maximization Approach (2001)International Marketing Ethic…Lack of Profit Loss Sharing in Islamic Banking:Management and Control Imbalances (2000)Lack of Profit Loss Sharing i…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…A Comprehensive Framework for the Analysis of Ethical Behavior, with a Focus on Sales Organizations (1990)A Comprehensive Framework for…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Fostering consumer engagement with sustainability marketing using augmented reality (SMART): A climate change response (2025)Fostering consumer engagement…Ethical marketing: a review and research agenda (2025)Ethical marketing: a review a…Culture and individual attitudes towards responsible consumption (2025)Culture and individual attitu…Consumer behavior in Islamic banking: a systematic literature review and agenda for future research (2024)Consumer behavior in Islamic …Over a decade of maqashid sharia studies: a bibliometric analysis and direction for future research (2023)Over a decade of maqashid sha…How and When Ethics Lead to Organizational Performance: Evidence from South Asian Firms (2023)How and When Ethics Lead to O…THE MARKETING ETHICS OF ISLAMIC BANKS: A THEORETICAL STUDY (2022)THE MARKETING ETHICS OF ISLAM…An empirical investigation of Islamic marketing ethics and convergence marketing as key factors in the improvement of Islamic banks performance (2022)An empirical investigation of…Ten years of the Journal of Islamic Marketing: a bibliometric analysis (2021)Ten years of the Journal of I…Salesperson ethics behavior as antecedent of Islamic banking customer loyalty (2021)Salesperson ethics behavior a…Cross-disciplinary issues in international marketing: a systematic literature review on international marketing and ethical issues (2021)Cross-disciplinary issues in …Islamic banking selection criteria: a multi-ethnic perspective (2020)Islamic banking selection cri…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)A Theory of Cognitive Dissonance (1957)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)What Is Meant by Services? 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this work references cited by second hop

References

  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 2005Balancing Ethical Responsibility among Multiple Organizational Stakeholders: The Islamic Perspective536 cited
  • 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
  • 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers530 cited
  • 2011The challenges of Islamic branding: navigating emotions and halal503 cited
  • 2004Customer satisfaction and retention: the experiences of individual employees494 cited
  • 2001International Marketing Ethics from an Islamic Perspective: A Value-Maximization Approach302 cited
  • 2000Lack of Profit Loss Sharing in Islamic Banking:Management and Control Imbalances290 cited
  • 1990A Comprehensive Framework for the Analysis of Ethical Behavior, with a Focus on Sales Organizations253 cited

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  • 2007Marketing with integrity: ethics and the service-dominant logic for marketing238 cited
  • 2003FACTORS INFLUENCING CUSTOMER SATISFACTION IN THE RETAIL BANKING SECTOR IN PAKISTAN151 cited
  • Cited by

    • 2021Ten years of the Journal of Islamic Marketing: a bibliometric analysis47 cited
    • 2022An empirical investigation of Islamic marketing ethics and convergence marketing as key factors in the improvement of Islamic banks performance33 cited
    • 2020Islamic banking selection criteria: a multi-ethnic perspective32 cited
    • 2021Salesperson ethics behavior as antecedent of Islamic banking customer loyalty32 cited
    • 2025Fostering consumer engagement with sustainability marketing using augmented reality (SMART): A climate change response27 cited
    • 2022THE MARKETING ETHICS OF ISLAMIC BANKS: A THEORETICAL STUDY24 cited
    • 2023Over a decade of maqashid sharia studies: a bibliometric analysis and direction for future research24 cited
    • 2021Cross-disciplinary issues in international marketing: a systematic literature review on international marketing and ethical issues19 cited
    • 2024Consumer behavior in Islamic banking: a systematic literature review and agenda for future research19 cited
    • 2023How and When Ethics Lead to Organizational Performance: Evidence from South Asian Firms16 cited
    • 2025Ethical marketing: a review and research agenda15 cited
    • 2025Culture and individual attitudes towards responsible consumption14 cited