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Alumni Commitment in Higher Education Institutions: Determinants and Empirical Evidence
16 references·0 citing·48 second hop
Alumni Commitment in Higher Education Institutions: Determinants and Empirical Evidence (2019)Alumni Commitment in Higher Education Ins…A Chronicle of Higher Education (2017)A Chronicle of Higher Educati…Does higher education service quality effect student satisfaction, image and loyalty? (2016)Does higher education service…The importance of institutional image to student satisfaction and loyalty within higher education (2008)The importance of institution…Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College (2007)Images, Satisfaction and Ante…Conceptual Model of Student Satisfaction in Higher Education (2007)Conceptual Model of Student S…Studies on Higher Education (2004)Studies on Higher EducationStudent Satisfaction: An alternative approach to assessing this important concept (2002)Student Satisfaction: An alte…Modeling and Managing Student Loyalty (2001)Modeling and Managing Student…Key Factors Influencing Student Satisfaction Related to Recruitment and Retention (2001)Key Factors Influencing Stude…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The effects of trust and interdependence on relationship commitment: A trans-Atlantic study (1996)The effects of trust and inte…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…From Marketing Mix to Relationship Marketing (1994)From Marketing Mix to Relatio…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Economic Action and Social Structure: The Problem of Embeddedness (1985)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 2017A Chronicle of Higher Education2,303 cited
  • 1994From Marketing Mix to Relationship Marketing1,410 cited
  • 2004Studies on Higher Education1,275 cited
  • 1996The effects of trust and interdependence on relationship commitment: A trans-Atlantic study1,272 cited
  • 2002Student Satisfaction: An alternative approach to assessing this important concept930 cited
  • 2001Key Factors Influencing Student Satisfaction Related to Recruitment and Retention763 cited
  • 2001Modeling and Managing Student Loyalty600 cited
  • 2008The importance of institutional image to student satisfaction and loyalty within higher education517 cited
  • 2007Conceptual Model of Student Satisfaction in Higher Education424 cited
  • 2016Does higher education service quality effect student satisfaction, image and loyalty?

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355 cited
  • 2007Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College345 cited
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