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Sustainable Online Shopping Logistics for Customer Satisfaction and Repeat Purchasing Behavior: Evidence from China
16 references·16 citing·47 second hopsampled
Sustainable Online Shopping Logistics for Customer Satisfaction and Repeat Purchasing Behavior: Evidence from China (2019)Sustainable Online Shopping Logistics for…The Sustainable Role of the E-Trust in the B2C E-Commerce of Vietnam (2018)The Sustainable Role of the E…e-Purchase Intention of Taiwanese Consumers: Sustainable Mediation of Perceived Usefulness and Perceived Ease of Use (2018)e-Purchase Intention of Taiwa…Achieving Sustainable E-Commerce in Environmental, Social and Economic Dimensions by Taking Possible Trade-Offs (2018)Achieving Sustainable E-Comme…Sustainable Retailing in the Fashion Industry: A Systematic Literature Review (2017)Sustainable Retailing in the …Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention (2013)Service Quality, Corporate Br…Repurchase intention in B2C e-commerce—A relationship quality perspective (2011)Repurchase intention in B2C e…An empirical study of online shopping customer satisfaction in China: a holistic perspective (2008)An empirical study of online …THE ROLE OF RISK ATTITUDE ON ONLINE SHOPPING: EXPERIENCE, CUSTOMER SATISFACTION, AND REPURCHASE INTENTION (2007)THE ROLE OF RISK ATTITUDE ON …E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Online trust: a stakeholder perspective, concepts, implications, and future directions (2002)Online trust: a stakeholder p…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…An empirical study on consumer acceptance of products in electronic markets: a transaction cost model (1998)An empirical study on consume…Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Consumer Reactions to Electro…Physical Distribution Service: A Fundamental Marketing Concept? (1989)Physical Distribution Service…E-Commerce Logistics in the Grip of Digital Transformation: A Review of the Literature from the Perspective of Technology Management (2026)E-Commerce Logistics in the G…Shaping E-commerce Experiences: Unraveling the Impact of Service Quality on Youth Customer Behavior in a Developing Nation (2025)Shaping E-commerce Experience…Electronic commerce patterns in Europe: Cluster analysis of online shopping intensity (2025)Electronic commerce patterns …Understanding farmed salmon imports and e-commerce consumer satisfaction in China: A text mining approach (2024)Understanding farmed salmon i…Logistics Service Quality and Product Satisfaction in E-Commerce (2024)Logistics Service Quality and…ELEKTRON KOMMERSİYA TƏCHİZAT ZƏNCİRİNDƏ QARŞILAŞILAN ƏSAS TEXNOLOJİ PROBLEMLƏR (2024)ELEKTRON KOMMERSİYA TƏCHİZAT …The Influence of Perceived Risk and Loyalty on Purchase Intention of Fashion Products Based on the Theory of Perceived Risk (2023)The Influence of Perceived Ri…Examining the effect of logistics service quality on customer satisfaction and re-use intention (2023)Examining the effect of logis…Enhancing User Satisfaction in Indonesia’s e-wallet Market: A Comprehensive Analysis of Factors and Priorities (2023)Enhancing User Satisfaction i…A comparison of the environmental sustainability of brick‐and‐mortar retailing and online retailing: Contrasting academic research and consumer perceptions (2023)A comparison of the environme…Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model (2021)Exploring the core factors of…E-Commerce Logistics Service Quality (2021)E-Commerce Logistics Service …Determinants of e-commerce satisfaction: a comparative study between Romania and Moldova (2021)Determinants of e-commerce sa…A Study on the Impact of Logistics Service Quality on the Satisfaction and Loyalty of E-Shoppers in Egypt (2021)A Study on the Impact of Logi…Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service (2020)Trust in Courier Services and…Satisfaction is a function of users of logistics services in e-commerce (2020)Satisfaction is a function of…Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The theory of planned behavior (1991)Exploring the factors associated with Web site success in the context of electronic commerce (2000)Enticing online consumers: an extended technology acceptance perspective (2002)Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model (2003)The Nature of the Firm (1937)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The Economic Institutions of Capitalism (1987)What makes consumers buy from Internet? A longitudinal study of online shopping (2000)An online prepurchase intentions model (2001)ONLINE SHOPPING ACCEPTANCE MODEL — A CRITICAL SURVEY OF CONSUMER FACTORS IN ONLINE SHOPPING (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)On the contingent value of dynamic capabilities for competitive advantage: The nonlinear moderating effect of environmental dynamism (2013)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea (2013)Antecedents and consequences of online customer satisfaction: A holistic process perspective (2017)The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment (2021)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers’ purchase intention (2009)How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010)Digital marketing: A framework, review and research agenda (2016)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions (2011)Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use (2019)Digital Transformation and Strategy in the Banking Sector: Evaluating the Acceptance Rate of E-Services (2021)How to enhance hotel guests’ acceptance and experience of smart hotel technology: An examination of visiting intentions (2021)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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References

  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 1996Consumer Reactions to Electronic Shopping on the World Wide Web1,603 cited
  • 2001Logistics Service Quality as a Segment-Customized Process1,008 cited
  • 1998An empirical study on consumer acceptance of products in electronic markets: a transaction cost model741 cited
  • 2002Online trust: a stakeholder perspective, concepts, implications, and future directions671 cited
  • 2011Repurchase intention in B2C e-commerce—A relationship quality perspective397 cited
  • 2008An empirical study of online shopping customer satisfaction in China: a holistic perspective351 cited
  • 2018e-Purchase Intention of Taiwanese Consumers: Sustainable Mediation of Perceived Usefulness and Perceived Ease of Use312 cited
  • 1989Physical Distribution Service: A Fundamental Marketing Concept?305 cited
  • 2018Achieving Sustainable E-Commerce in Environmental, Social and Economic Dimensions by Taking Possible Trade-Offs230 cited
  • 2017Sustainable Retailing in the Fashion Industry: A Systematic Literature Review221 cited
  • 2013Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention

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178 cited
  • 2018The Sustainable Role of the E-Trust in the B2C E-Commerce of Vietnam84 cited
  • 2007THE ROLE OF RISK ATTITUDE ON ONLINE SHOPPING: EXPERIENCE, CUSTOMER SATISFACTION, AND REPURCHASE INTENTION66 cited
  • Cited by

    • 2024Logistics Service Quality and Product Satisfaction in E-Commerce93 cited
    • 2021E-Commerce Logistics Service Quality73 cited
    • 2023Examining the effect of logistics service quality on customer satisfaction and re-use intention71 cited
    • 2020Satisfaction is a function of users of logistics services in e-commerce65 cited
    • 2021Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model60 cited
    • 2020Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service53 cited
    • 2021Determinants of e-commerce satisfaction: a comparative study between Romania and Moldova45 cited
    • 2025Shaping E-commerce Experiences: Unraveling the Impact of Service Quality on Youth Customer Behavior in a Developing Nation26 cited
    • 2021A Study on the Impact of Logistics Service Quality on the Satisfaction and Loyalty of E-Shoppers in Egypt26 cited
    • 2023The Influence of Perceived Risk and Loyalty on Purchase Intention of Fashion Products Based on the Theory of Perceived Risk14 cited
    • 2024Understanding farmed salmon imports and e-commerce consumer satisfaction in China: A text mining approach13 cited
    • 2023A comparison of the environmental sustainability of brick‐and‐mortar retailing and online retailing: Contrasting academic research and consumer perceptions12 cited
    • 2023Enhancing User Satisfaction in Indonesia’s e-wallet Market: A Comprehensive Analysis of Factors and Priorities9 cited
    • 2024ELEKTRON KOMMERSİYA TƏCHİZAT ZƏNCİRİNDƏ QARŞILAŞILAN ƏSAS TEXNOLOJİ PROBLEMLƏR0 cited
    • 2025Electronic commerce patterns in Europe: Cluster analysis of online shopping intensity0 cited
    • 2026E-Commerce Logistics in the Grip of Digital Transformation: A Review of the Literature from the Perspective of Technology Management0 cited