SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Mediating Role of Customer Satisfaction between Corporate Social Responsibility and Customer-Based Brand Equity
16 references·2 citing·43 second hop
Mediating Role of Customer Satisfaction between Corporate Social Responsibility and Customer-Based Brand Equity (2019)Mediating Role of Customer Satisfaction b…“Implicit” and “Explicit” CSR: A Conceptual Framework for a Comparative Understanding of Corporate Social Responsibility (2008)“Implicit” and “Explicit” CSR…Corporate Social Responsibility: Strategic Implications* (2006)Corporate Social Responsibili…Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…Developing and validating a multidimensional consumer-based brand equity scale (2001)Developing and validating a m…The Company and the Product: Corporate Associations and Consumer Product Responses (1997)The Company and the Product: …Research methods for business: A skill building approach (1993)Research methods for business…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…The Use of Pledges to Build and Sustain Commitment in Distribution Channels (1992)The Use of Pledges to Build a…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders (1991)The pyramid of corporate soci…Managing Brand Equity (1991)Managing Brand EquityCorporate Social Performance Revisited (1991)Corporate Social Performance …CORPORATE SOCIAL RESPONSIBILITY AND FIRM FINANCIAL PERFORMANCE. (1988)CORPORATE SOCIAL RESPONSIBILI…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Revealing the Role of Corporate Social Responsibility, Service Quality, and Perceived Value in Determining Customer Loyalty: A Meta-Analysis Study (2025)Revealing the Role of Corpora…ASSESSING CUSTOMER DEMAND AND CUSTOMER SATISFACTION THROUGH SOCIAL AND ENVIRONMENTAL PRACTICES IN THE HOTEL SECTOR OF BANGLADESH (2020)ASSESSING CUSTOMER DEMAND AND…Psychology of intergroup relations (1986)Social Identity Theory and the Organization (1989)What We Know and Don’t Know About Corporate Social Responsibility (2012)Corporate social responsibility and access to finance (2013)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Can Business Afford to Ignore Social Responsibilities? (1960)A Three-Dimensional Conceptual Model of Corporate Performance (1979)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts (1997)Corporate Social Responsibility (1999)The Social Responsibility of Business Is to Increase Its Profits (2007)The Logic of Collective Action. (1966)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Strategic management a stakeholder approach (2010)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)BUILDING THEORY ABOUT THEORY BUILDING: WHAT CONSTITUTES A THEORETICAL CONTRIBUTION? (2011)What drives corporate social performance? The role of nation-level institutions (2012)On the Foundations of Corporate Social Responsibility (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Dimensions of Brand Personality (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Book Reviews: Keppel, Geoffrey. Design and Analysis: A Researcher’s Handbook . Englewood Cliffs, N. J.: Prentice Hall, 1973. 658 + xiii pp. $13.95 (1975)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)
this work references cited by second hop

References

  • 1993Research methods for business: A skill building approach17,000 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity15,244 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1991The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders9,382 cited
  • 1991Corporate Social Performance Revisited5,119 cited
  • 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,671 cited
  • 2008“Implicit” and “Explicit” CSR: A Conceptual Framework for a Comparative Understanding of Corporate Social Responsibility4,597 cited
  • 1997The Company and the Product: Corporate Associations and Consumer Product Responses4,194 cited
  • 1991Managing Brand Equity3,818 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,459 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1992The Use of Pledges to Build and Sustain Commitment in Distribution Channels3,430 cited
  • 2006Corporate Social Responsibility: Strategic Implications*3,156 cited
  • 1988

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

CORPORATE SOCIAL RESPONSIBILITY AND FIRM FINANCIAL PERFORMANCE.
3,148 cited
  • 2001Developing and validating a multidimensional consumer-based brand equity scale3,069 cited
  • Cited by

    • 2025Revealing the Role of Corporate Social Responsibility, Service Quality, and Perceived Value in Determining Customer Loyalty: A Meta-Analysis Study15 cited
    • 2020ASSESSING CUSTOMER DEMAND AND CUSTOMER SATISFACTION THROUGH SOCIAL AND ENVIRONMENTAL PRACTICES IN THE HOTEL SECTOR OF BANGLADESH15 cited