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The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation
16 references·16 citing·37 second hopsampled
The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation (2019)The rise of smart consumers: role of smar…Exchange and Power in Social Life (2017)Exchange and Power in Social …Common Method Bias in PLS-SEM (2015)Common Method Bias in PLS-SEMA new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Structural Equation Modeling …Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Snowball Sampling: Problems and Techniques of Chain Referral Sampling (1981)Snowball Sampling: Problems a…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …An approach to environmental psychology (1974)An approach to environmental …The bold decision to go “all in”: Understanding the reasons behind consumers' willingness to migrate to the metaverse (2024)The bold decision to go “all …Impact of embedded AI mobile smart speech recognition on consumer attitudes towards AI and purchase intention across Generations X and Y (2023)Impact of embedded AI mobile …Smile to pay: predicting continuous usage intention toward contactless payment services in the post-COVID-19 era (2022)Smile to pay: predicting cont…Role of social currency in customer experience and co-creation intention in online travel agencies: Moderation of attitude and subjective norms (2022)Role of social currency in cu…Linking servicescape and experiencescape: creating a collective focus for the service industry (2022)Linking servicescape and expe…Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping (2022)Inclusive or exclusive? Inves…In-home service consumption: A systematic review, integrative framework and future research agenda (2022)In-home service consumption: …Value co-creation and social media at bottom of pyramid (BOP) (2021)Value co-creation and social …Toward a conceptual understanding of co-creation in branding (2021)Toward a conceptual understan…The role of interactivity on customer engagement in mobile e-commerce applications (2021)The role of interactivity on …Sustainable value co-creation at the Bottom of the Pyramid: using mobile applications to reduce food waste and improve food security (2021)Sustainable value co-creation…Exploring customer engagement in the product vs. service context (2021)Exploring customer engagement…Customer experience research: intellectual structure and future research opportunities (2021)Customer experience research:…Co-creation of services: an online network perspective (2021)Co-creation of services: an o…The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries (2020)The Roles of The Physical Env…A multi-method approach to examining consumer intentions to use smart retail technology (2020)A multi-method approach to ex…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Transformational leadership and employee performance: The role of identification, engagement and proactive personality (2018)Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities (2020)INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT (2023)Nature of Prejudice (1954)The Handbook of Social Psychology (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)From Intentions to Actions: A Theory of Planned Behavior (1985)The Elaboration Likelihood Model of Persuasion (1986)The theory of planned behavior (1991)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. 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References

  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,331 cited
  • 2015Common Method Bias in PLS-SEM10,154 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,083 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.7,609 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
  • 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research

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5,847 cited
  • 1981Snowball Sampling: Problems and Techniques of Chain Referral Sampling5,482 cited
  • Cited by

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    • 2022Role of social currency in customer experience and co-creation intention in online travel agencies: Moderation of attitude and subjective norms64 cited
    • 2020The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries63 cited
    • 2022In-home service consumption: A systematic review, integrative framework and future research agenda61 cited
    • 2021The role of interactivity on customer engagement in mobile e-commerce applications59 cited
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    • 2024The bold decision to go “all in”: Understanding the reasons behind consumers' willingness to migrate to the metaverse35 cited
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