this work references cited by second hopReferences
- 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
- 2003Evolving to a New Dominant Logic for Marketing14,777 cited
- 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
- 2007Service-dominant logic: continuing the evolution7,615 cited
- 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
- 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research5,889 cited
- 1997Customer value: The next source for competitive advantage4,662 cited
- 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
- 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
- 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
- 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
- 2006Competing through service: Insights from service-dominant logic
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work