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Perceived trustworthiness in using B2B digital services
16 references·3 citing·38 second hop
Perceived trustworthiness in using B2B digital services (2019)Perceived trustworthiness in using B2B di…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Consumer Acceptance and Use o…Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Technology Acceptance Model 3…Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Evaluating Goodness-of-Fit In…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Digital Natives, Digital Immigrants Part 1 (2001)Digital Natives, Digital Immi…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…The theory of planned behavior (1991)The theory of planned behaviorUser Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Decoding user readiness for sustainable AI adoption: A behavioural approach through technology readiness segmentation (TRS) (2025)Decoding user readiness for s…Discursive Construction of Message Credibility for Chinese State-Owned Enterprises on Twitter (2023)Discursive Construction of Me…Impact of digital technology on velocity of B2B buyer-supplier relationship development (2021)Impact of digital technology …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. 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(1988)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1991The theory of planned behavior90,729 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2002Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance16,246 cited
  • 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology115,720 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 2001Digital Natives, Digital Immigrants Part 111,096 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 2008Technology Acceptance Model 3 and a Research Agenda on Interventions8,138 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey

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5,744 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
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    • 2021Impact of digital technology on velocity of B2B buyer-supplier relationship development43 cited
    • 2023Discursive Construction of Message Credibility for Chinese State-Owned Enterprises on Twitter12 cited
    • 2025Decoding user readiness for sustainable AI adoption: A behavioural approach through technology readiness segmentation (TRS)9 cited