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Augmented reality and the customer journey: An exploratory study
16 references·16 citing·30 second hopsampled
Augmented reality and the customer journey: An exploratory study (2020)Augmented reality and the customer journe…Qualitative Inquiry and Research Design : Choosing Among Five Approaches (2017)Qualitative Inquiry and Resea…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …The Experience Economy (2012)The Experience EconomyConstructing grounded theory : a practical guide through qualitative analysis (2006)Constructing grounded theory …How Many Interviews Are Enough? (2005)How Many Interviews Are Enoug…The State of Psychological Ownership: Integrating and Extending a Century of Research (2003)The State of Psychological Ow…Simulacra and Simulation (1995)Simulacra and SimulationAnalysis and Interpretation of Qualitative Data in Consumer Research (1994)Analysis and Interpretation o…Flow: the psychology of optimal experience (1990)Flow: the psychology of optim…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Optimal experience in work and leisure. (1989)Optimal experience in work an…Designing qualitative research (1989)Designing qualitative researchThe Long Interview (1988)The Long InterviewBelief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded The…Unveiling the transformative power of augmented reality in retail: a systematic literature analysis (2025)Unveiling the transformative …Enjoy it! Cosmetic try-on apps and augmented reality, the impact of enjoyment, informativeness and ease of use (2025)Enjoy it! Cosmetic try-on app…Unveiling product imagination and decision comfort through personalized virtual try-on: the moderating role of spatial processing perception (2024)Unveiling product imagination…Phygital customer experience in the metaverse: A study of consumer sensory perception of sight, touch, sound, scent, and taste (2024)Phygital customer experience …Integrating technology acceptance model and value-based adoption model to determine consumers’ perception of value and intention to adopt AR in online shopping (2024)Integrating technology accept…Immersive Advertising—A Review and Research Agenda (2024)Immersive Advertising—A Revie…Augmented Reality (AR) in Retailing: Customers’ Experience in Luxury Fashion (2024)Augmented Reality (AR) in Ret…Is mixed reality technology an effective tool for retail? A vividness and interaction perspective (2023)Is mixed reality technology a…Appetite for distraction? A systematic literature review on customer smartphone distraction (2023)Appetite for distraction? A s…Analyzing the Trends and Impact of Health Policy Research: A Bibliometric Study (2023)Analyzing the Trends and Impa…Virtual shopping: segmenting consumer attitudes towards augmented reality as a shopping tool (2022)Virtual shopping: segmenting …The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings: a service research agenda (2022)The extended reality technolo…The effect of augmented reality in mobile applications on consumers' online impulse purchase intention: The mediating role of perceived value (2022)The effect of augmented reali…Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping (2022)Inclusive or exclusive? Inves…What drives consumers to customize products? The mediating role of brand experience (2021)What drives consumers to cust…Improving service brand personality with augmented reality marketing (2021)Improving service brand perso…Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Qualitative research and evaluation methods (1980)Qualitative inquiry and research design: choosing among five traditions. (1998)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Sample Size in Qualitative Interview Studies (2015)Saturation in qualitative research: exploring its conceptualization and operationalization (2017)Theory Building From Cases: Opportunities And Challenges (2007)The Discovery of Grounded Theory (2017)Interpretative Phenomenological Analysis: Theory, Method and Research (2010)Using the framework method for the analysis of qualitative data in multi-disciplinary health research (2013)One size fits all? What counts as quality practice in (reflexive) thematic analysis? (2020)Simulacra and Simulation (2007)The Mediatization of Society (2008)Rethinking Populism: Politics, Mediatisation and Political Style (2013)Thematic networks: an analytic tool for qualitative research (2001)Strategies for ensuring trustworthiness in qualitative research projects (2004)The qualitative content analysis process (2008)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Subjective well-being: Three decades of progress. (1999)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Seeking Qualitative Rigor in Inductive Research (2012)Characterising and justifying sample size sufficiency in interview-based studies: systematic analysis of qualitative health research over a 15-year period (2018)Journal article reporting standards for qualitative primary, qualitative meta-analytic, and mixed methods research in psychology: The APA Publications and Communications Board task force report. (2018)The Coding Manual for Qualitative Researchers (2022)
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References

  • 1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
  • 1968The Discovery of Grounded Theory; Strategies for Qualitative Research39,440 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 2005How Many Interviews Are Enough?20,704 cited
  • 2006Constructing grounded theory : a practical guide through qualitative analysis18,720 cited
  • 2017Qualitative Inquiry and Research Design : Choosing Among Five Approaches16,035 cited
  • 1990Flow: the psychology of optimal experience12,637 cited
  • 1989Designing qualitative research9,905 cited
  • 1995Simulacra and Simulation6,889 cited
  • 1988The Long Interview5,219 cited
  • 1994Analysis and Interpretation of Qualitative Data in Consumer Research2,938 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2003The State of Psychological Ownership: Integrating and Extending a Century of Research2,027 cited
  • 1989Optimal experience in work and leisure.1,942 cited

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2012
The Experience Economy
1,886 cited

Cited by

  • 2024Phygital customer experience in the metaverse: A study of consumer sensory perception of sight, touch, sound, scent, and taste90 cited
  • 2022The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings: a service research agenda89 cited
  • 2022The effect of augmented reality in mobile applications on consumers' online impulse purchase intention: The mediating role of perceived value85 cited
  • 2022Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping78 cited
  • 2021Improving service brand personality with augmented reality marketing78 cited
  • 2023Analyzing the Trends and Impact of Health Policy Research: A Bibliometric Study62 cited
  • 2022Virtual shopping: segmenting consumer attitudes towards augmented reality as a shopping tool50 cited
  • 2024Integrating technology acceptance model and value-based adoption model to determine consumers’ perception of value and intention to adopt AR in online shopping41 cited
  • 2021What drives consumers to customize products? The mediating role of brand experience34 cited
  • 2024Immersive Advertising—A Review and Research Agenda23 cited
  • 2023Appetite for distraction? A systematic literature review on customer smartphone distraction21 cited
  • 2025Unveiling the transformative power of augmented reality in retail: a systematic literature analysis21 cited
  • 2024Unveiling product imagination and decision comfort through personalized virtual try-on: the moderating role of spatial processing perception16 cited
  • 2024Augmented Reality (AR) in Retailing: Customers’ Experience in Luxury Fashion16 cited
  • 2025Enjoy it! Cosmetic try-on apps and augmented reality, the impact of enjoyment, informativeness and ease of use15 cited
  • 2023Is mixed reality technology an effective tool for retail? A vividness and interaction perspective14 cited