References

• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
• 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
• 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
• 1999Whence Consumer Loyalty?4,891 cited
• 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
• 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
• 1982Representing and Testing Organizational Theories: A Holistic Construal2,062 cited
• 2001A Trust Model for Consumer Internet Shopping2,011 cited
• 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
• 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations1,895 cited
• 2008Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators1,081 cited
• 2006Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions