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Expanding the Methodological Approach to the Social Servicescape: Moving From Measurement to Manipulation

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References

1982Social Psychology of Intergroup Relations7,948 cited
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2010Going green to be seen: Status, reputation, and conspicuous conservation.2,166 cited
1991What is beautiful is good, but . . .: A meta-analytic review of research on the physical attractiveness stereotype.1,875 cited
2003Social-Servicescape Conceptual Model576 cited
2004Perceived retail crowding and shopping satisfaction: the role of shopping values442 cited
1989Compatibility Management: Customer‐to‐Customer Relationships in Service Environments429 cited
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2010Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry241 cited
2000An analysis of role adoptions and scripts during customer‐to‐customer encounters176 cited
2008Hotel revenue management and the Internet: The effect of price presentation strategies on customers’ willingness to book163 cited
2016The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality149 cited
2015

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An Expanded Servicescape Framework as the Driver of Place Attachment and Word of Mouth

148 cited

2018The restaurant social servicescape: Establishing a nomological framework129 cited

2011The role of other customer effect in corporate marketing111 cited

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2023How Do E-Brand Experience and In-Store Experience Influence the Brand Loyalty of Novel Coffee Brands in China? Exploring the Roles of Customer Satisfaction and Self–Brand Congruity15 cited
2024The effect of social servicescape on price fairness and customer trust: a study in coffee shops10 cited