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The effects of customer involvement on perceived service performance and word-of-mouth: the mediating role of service co-creation
16 references·10 citing·44 second hop
The effects of customer involvement on perceived service performance and word-of-mouth: the mediating role of service co-creation (2020)The effects of customer involvement on pe…Customer engagement, buyer‐seller relationships, and social media (2012)Customer engagement, buyer‐se…A customer‐dominant logic of service (2010)A customer‐dominant logic of …Putting Consumers to Work (2008)Putting Consumers to WorkHospitality teams: Knowledge sharing and service innovation performance (2008)Hospitality teams: Knowledge …Trying to prosume: toward a theory of consumers as co-creators of value (2007)Trying to prosume: toward a t…Organizational Knowledge Creation Theory: Evolutionary Paths and Future Advances (2006)Organizational Knowledge Crea…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…On the Intricacies of the Chinese Guanxi: A Process Model of Guanxi Development (2004)On the Intricacies of the Chi…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)The Measurement of Word-of-Mo…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Measuring the Involvement Construct (1985)Measuring the Involvement Con…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…A research landscape on customer co-creation value: a systematic literature network analysis (2024)A research landscape on custo…Training orientation, organizational support and training satisfaction – the mediating role of perceived value of training (2023)Training orientation, organiz…The influence of customer involvement and engagement on co-creation of services, satisfaction, and loyalty: The case of Software as a Service (2023)The influence of customer inv…Examining the effect of consumer experience on co-creation and loyalty for healthy meat consumption (2023)Examining the effect of consu…Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters (2022)Make every interaction count …Koçluk Sürecinde Bireylerin Aktivite Odaklı Güdülenme, İlgilenim Düzeyleri ve Ağızdan Ağıza İletişim Eğilimlerinin İncelenmesi (2022)Koçluk Sürecinde Bireylerin A…How does involvement build loyalty towards music-streaming platforms? A multi-analytical SEM-ANN technique (2022)How does involvement build lo…The Role of Co-Creating Value and Its Outcomes in Higher Education Marketing (2021)The Role of Co-Creating Value…How does group-buying website quality for social commerce affect repurchase intention? Evidence from Chinese online users (2021)How does group-buying website…The influence of service category, consumers' narcissism and processing mode on service customization consumption (2020)The influence of service cate…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)The Nature of the Firm (1937)The Economic Institutions of Capitalism (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Social media competitive analysis and text mining: A case study in the pizza industry (2013)A Generalized Multidimensional Scale for Measuring Customer Engagement (2014)Social media engagement behaviour: a uses and gratifications perspective (2015)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Managing the co-creation of value (2007)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)Diffusion of Innovations 1 (2019)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The teacher's word book of 30,000 words. (1945)Statistical principles in experimental design. (1962)Toward a Science of Translating (1964)Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines (1993)A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation (1999)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
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  • 1985Measuring the Involvement Construct6,012 cited
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  • 2004On the Intricacies of the Chinese Guanxi: A Process Model of Guanxi Development1,134 cited
  • 2010A customer‐dominant logic of service789 cited
  • 2008Hospitality teams: Knowledge sharing and service innovation performance724 cited
  • 2008Putting Consumers to Work

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721 cited
  • 2007Trying to prosume: toward a theory of consumers as co-creators of value668 cited
  • Cited by

    • 2021The Role of Co-Creating Value and Its Outcomes in Higher Education Marketing33 cited
    • 2022How does involvement build loyalty towards music-streaming platforms? A multi-analytical SEM-ANN technique30 cited
    • 2022Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters21 cited
    • 2020The influence of service category, consumers' narcissism and processing mode on service customization consumption17 cited
    • 2021How does group-buying website quality for social commerce affect repurchase intention? Evidence from Chinese online users15 cited
    • 2023Examining the effect of consumer experience on co-creation and loyalty for healthy meat consumption15 cited
    • 2024A research landscape on customer co-creation value: a systematic literature network analysis13 cited
    • 2023The influence of customer involvement and engagement on co-creation of services, satisfaction, and loyalty: The case of Software as a Service10 cited
    • 2023Training orientation, organizational support and training satisfaction – the mediating role of perceived value of training9 cited
    • 2022Koçluk Sürecinde Bireylerin Aktivite Odaklı Güdülenme, İlgilenim Düzeyleri ve Ağızdan Ağıza İletişim Eğilimlerinin İncelenmesi3 cited