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Multichannel shopping: The effect of decision making style on shopper journey configuration and satisfaction
16 references·6 citing·50 second hop
Multichannel shopping: The effect of decision making style on shopper journey configuration and satisfaction (2020)Multichannel shopping: The effect of deci…Combining channels to make smart purchases: The role of webrooming and showrooming (2019)Combining channels to make sm…The Impact of the Multi-channel Retail Mix on Online Store Choice: Does Online Experience Matter? (2015)The Impact of the Multi-chann…Are Multichannel Customers Really more Valuable? The Moderating Role of Product Category Characteristics (2013)Are Multichannel Customers Re…Multichannel Shopper Segments and Their Covariates☆ (2008)Multichannel Shopper Segments…A short form of the Maximization Scale: Factor structure, reliability and validity studies (2008)A short form of the Maximizat…The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Predictive Validity of Mu…The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process (2007)The impact of consumer Intern…Doing Better but Feeling Worse (2006)Doing Better but Feeling WorseMaximizing versus satisficing: Happiness is a matter of choice. (2002)Maximizing versus satisficing…Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making (2000)Regret: A Model of Its Antece…Comparing Service Delivery to What Might Have Been (1999)Comparing Service Delivery to…Overall job satisfaction: How good are single-item measures? (1997)Overall job satisfaction: How…Intrapersonal Affective Influences on Consumer Satisfaction with Products (1980)Intrapersonal Affective Influ…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Rational choice and the structure of the environment. (1956)Rational choice and the struc…A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)A BEHAVIORAL MODEL OF RATIONA…Why Are Maximizers More Vulnerable to Fear of Missing Out? Exploring the Link Between Maximization and Fear of Missing Out Through Variety-Seeking (2025)Why Are Maximizers More Vulne…Unpacking maximizing in consumer choices: a systematic literature review and research agenda (2025)Unpacking maximizing in consu…Maximizers Abandon More Before Decisions, Regret More After Decisions, and Re-Maximize More for Second-Time Decisions: Real-World Analysis of Online Consumer Behaviors (2025)Maximizers Abandon More Befor…Psychographic segmentation of multichannel customers: investigating the influence of individual differences on channel choice and switching behavior (2024)Psychographic segmentation of…Determinants of customer buying behaviour in omnichannel retailing: a systematic literature review and future research directions (2024)Determinants of customer buyi…‘Crying over spilt milk?’ Effect of post‐consumption dissonance on coping behaviour for online purchases (2021)‘Crying over spilt milk?’ Eff…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use (2006)The theory of decision making. 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(1993)Formative versus reflective measurement models: Two applications of formative measurement (2008)Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective (2012)Coronavirus Anxiety Scale: A brief mental health screener for COVID-19 related anxiety (2020)A Theory of the Allocation of Time (1965)Limited-dependent and qualitative variables in econometrics (1983)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Attributing Conversions in a Multichannel Online Marketing Environment: An Empirical Model and a Field Experiment (2013)Online relationship marketing (2018)Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation (2019)Development of the Job Diagnostic Survey. (1975)Handbook of Industrial and Organizational Psychology. (1977)Five-factor model of personality and job satisfaction: A meta-analysis. (2002)EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION (2008)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Mental balance and well-being: Building bridges between Buddhism and Western psychology. (2006)When Callings Are Calling: Crafting Work and Leisure in Pursuit of Unanswered Occupational Callings (2010)Advances and Open Questions in the Science of Subjective Well-Being (2018)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)The Impact of Cross-Channel Integration on Retailers’ Sales Growth (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Prospect Theory: An Analysis of Decision under Risk (1979)The Satisfaction With Life Scale (1985)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? (2005)Instructional manipulation checks: Detecting satisficing to increase statistical power (2009)Can There Ever Be Too Many Options? 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References

  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1955A BEHAVIORAL MODEL OF RATIONAL CHOICE15,851 cited
  • 1956Rational choice and the structure of the environment.5,918 cited
  • 1997Overall job satisfaction: How good are single-item measures?3,456 cited
  • 2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs3,094 cited
  • 2002Maximizing versus satisficing: Happiness is a matter of choice.1,817 cited
  • 2000Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making680 cited
  • 2008Multichannel Shopper Segments and Their Covariates☆576 cited
  • 2006Doing Better but Feeling Worse547 cited
  • 2013Are Multichannel Customers Really more Valuable? The Moderating Role of Product Category Characteristics388 cited
  • 1980Intrapersonal Affective Influences on Consumer Satisfaction with Products374 cited
  • 2015The Impact of the Multi-channel Retail Mix on Online Store Choice: Does Online Experience Matter?316 cited
  • 1999Comparing Service Delivery to What Might Have Been298 cited
  • 2007The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process282 cited

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2008
A short form of the Maximization Scale: Factor structure, reliability and validity studies
279 cited
  • 2019Combining channels to make smart purchases: The role of webrooming and showrooming277 cited
  • Cited by

    • 2021‘Crying over spilt milk?’ Effect of post‐consumption dissonance on coping behaviour for online purchases29 cited
    • 2024Psychographic segmentation of multichannel customers: investigating the influence of individual differences on channel choice and switching behavior25 cited
    • 2024Determinants of customer buying behaviour in omnichannel retailing: a systematic literature review and future research directions22 cited
    • 2025Unpacking maximizing in consumer choices: a systematic literature review and research agenda3 cited
    • 2025Why Are Maximizers More Vulnerable to Fear of Missing Out? Exploring the Link Between Maximization and Fear of Missing Out Through Variety-Seeking1 cited
    • 2025Maximizers Abandon More Before Decisions, Regret More After Decisions, and Re-Maximize More for Second-Time Decisions: Real-World Analysis of Online Consumer Behaviors1 cited