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Antecedents of positive eWOM in hotels. Exploring the relative role of satisfaction, quality and positive emotional experiences
16 references·2 citing·49 second hop
Antecedents of positive eWOM in hotels. Exploring the relative role of satisfaction, quality and positive emotional experiences (2020)Antecedents of positive eWOM in hotels. E…Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Understanding the Relationshi…eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions (2015)eWOM effects on hotel booking…Motivations for sharing tourism experiences through social media (2014)Motivations for sharing touri…New consumer behavior: A review of research on eWOM and hotels (2013)New consumer behavior: A revi…The impact of online reviews on hotel booking intentions and perception of trust (2011)The impact of online reviews …Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations (2010)Restaurant experiences trigge…The use of partial least squares path modeling in international marketing (2009)The use of partial least squa…Tourist satisfaction a cognitive-affective model (2008)Tourist satisfaction a cognit…The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels (2008)The effects of perceived just…Why are you telling me this? An examination into negative consumer reviews on the Web (2007)Why are you telling me this? …Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)The theme park experience: An…The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)The Measurement of Word-of-Mo…Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)Determinants of hotel guests’…Reflections on gaining competitive advantage through customer value (1997)Reflections on gaining compet…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…How e-commerce platform features impact post-adoption consumer behaviors: evidence from Vietnam's online cosmetic sector (2025)How e-commerce platform featu…Role of affective forecasting in customers’ hotel service experiences (2021)Role of affective forecasting…Choices, values, and frames. 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this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 2009The use of partial least squares path modeling in international marketing2,533 cited
  • 2011The impact of online reviews on hotel booking intentions and perception of trust1,628 cited
  • 2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents1,583 cited
  • 2014Motivations for sharing tourism experiences through social media1,257 cited
  • 2007Why are you telling me this? An examination into negative consumer reviews on the Web1,245 cited
  • 2008Tourist satisfaction a cognitive-affective model963 cited
  • 1997Reflections on gaining competitive advantage through customer value941 cited
  • 2015Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend920 cited
  • 2004The theme park experience: An analysis of pleasure, arousal and satisfaction907 cited
  • 2013New consumer behavior: A review of research on eWOM and hotels884 cited
  • 2001Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry728 cited
  • 2010Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations

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656 cited
  • 2008The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels637 cited
  • 2015eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions628 cited
  • Cited by

    • 2021Role of affective forecasting in customers’ hotel service experiences19 cited
    • 2025How e-commerce platform features impact post-adoption consumer behaviors: evidence from Vietnam's online cosmetic sector5 cited