SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The Impact of Service Failures on Firm Profitability: Integrating Machine Learning and Statistical Modeling
16 references·1 citing·37 second hop
The Impact of Service Failures on Firm Profitability: Integrating Machine Learning and Statistical Modeling (2020)The Impact of Service Failures on Firm Pr…The impact of service failure severity on service recovery evaluations andpost‐recovery relationships (2004)The impact of service failure…Perceptual measures of performance: fact or fiction? (2004)Perceptual measures of perfor…Antecedents of Export Venture Performance: A Theoretical Model and Empirical Assessment (2003)Antecedents of Export Venture…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …What is strategy (2000)What is strategyA Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…21st Century Logistics: Making Supply chain Integration a Reality (1999)21st Century Logistics: Makin…Organizational Complexity and Innovation: Developing and Testing Multiple Contingency Models (1996)Organizational Complexity and…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Measurement of Business Performance in Strategy Research: A Comparison of Approaches (1986)Measurement of Business Perfo…Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses (1983)Product Quality, Cost Positio…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Organizational Strategy, Structure, and Process (1978)Organizational Strategy, Stru…Markets and Hierarchies (1975)Markets and HierarchiesStrategy and Structure: Chapters in the History of the American Industrial Enterprise (1962)Strategy and Structure: Chapt…Evaluation of service quality using SERVQUAL scale and machine learning algorithms: a case study in healthcare (2021)Evaluation of service quality…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer repurchase intention (2003)The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The impact of online reviews on hotel booking intentions and perception of trust (2011)Principles of Marketing (1972)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)The Management of Innovation (1994)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business (2006)Women Directors on Corporate Boards: From Tokenism to Critical Mass (2011)A resource‐based view of the firm (1984)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)The Theory of Economic Development (2003)On the Measurement of Organizational Slack (1981)Tobin's $q$ Ratio and Industrial Organization (1981)Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit (1984)STRATEGIC ALLIANCE STRUCTURING: A GAME THEORETIC AND TRANSACTION COST EXAMINATION OF INTERFIRM COOPERATION. (1993)DOES STAKEHOLDER ORIENTATION MATTER? THE RELATIONSHIP BETWEEN STAKEHOLDER MANAGEMENT MODELS AND FIRM FINANCIAL PERFORMANCE. (1999)Corporate Social and Financial Performance: A Meta-Analysis (2003)Dynamic capabilities: what are they? (2000)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)The cornerstones of competitive advantage: A resource‐based view (1993)Varieties of Capitalism (2001)The Case Research Strategy in Studies of Information Systems (1987)Introduction: epistemic communities and international policy coordination (1992)The interdisciplinary study of coordination (1994)Toward a Model of Organizations as Interpretation Systems (1984)Clarifying the Entrepreneurial Orientation Construct and Linking It To Performance (1996)The Evolution of Cooperation (1981)Social Capital in the Creation of Human Capital (2000)
this work references cited by second hop

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 1975Markets and Hierarchies6,842 cited
  • 2000What is strategy5,834 cited
  • 1978Organizational Strategy, Structure, and Process4,527 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1962Strategy and Structure: Chapters in the History of the American Industrial Enterprise3,220 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited
  • 1986Measurement of Business Performance in Strategy Research: A Comparison of Approaches1,998 cited
  • 1996Organizational Complexity and Innovation: Developing and Testing Multiple Contingency Models1,466 cited
  • 2001Logistics Service Quality as a Segment-Customized Process1,008 cited
  • 2003Antecedents of Export Venture Performance: A Theoretical Model and Empirical Assessment991 cited
  • 1983Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses911 cited
  • 2004Perceptual measures of performance: fact or fiction?606 cited
  • 2004The impact of service failure severity on service recovery evaluations andpost‐recovery relationships

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

581 cited
  • 199921st Century Logistics: Making Supply chain Integration a Reality531 cited
  • Cited by

    • 2021Evaluation of service quality using SERVQUAL scale and machine learning algorithms: a case study in healthcare19 cited