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Coffee shop atmospheric effect on customer satisfaction and behavioural intention
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Coffee shop atmospheric effect on customer satisfaction and behavioural intention (2020)Coffee shop atmospheric effect on custome…Multivariate Data Analysis (2018)Multivariate Data AnalysisExperienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management) (2018)Experienscape: expanding the …Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention (2017)Impact of hotel-restaurant im…The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions (2016)The role of emotions in utili…Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry (2013)Personality, satisfaction, im…Influence of restaurant atmospherics on patron satisfaction and behavioral intentions (2012)Influence of restaurant atmos…New or repeat customers: How does physical environment influence their restaurant experience? (2011)New or repeat customers: How …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…DINESCAPE: A Scale for Customers' Perception of Dining Environments (2008)DINESCAPE: A Scale for Custom…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…On the relationship between store image, store satisfaction and store loyalty (1998)On the relationship between s…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Store atmosphere and purchasing behavior (1994)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Why Ethical Consumers Don’t Walk Their Talk: Towards a Framework for Understanding the Gap Between the Ethical Purchase Intentions and Actual Buying Behaviour of Ethically Minded Consumers (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Relationship quality as a predictor of B2B customer loyalty (2006)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Enhancing business performance of hotels: The role of innovation and customer orientation (2012)Destination service quality, affective image and revisit intention: The moderating role of past experience (2015)The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists (2016)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)PLS-SEM STATISTICAL PROGRAMS: A REVIEW (2021)“PLS-SEM: indeed a silver bullet” – retrospective observations and recent advances (2022)5. Leadership of organisations (2022)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2018Multivariate Data Analysis3,516 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
  • 2011New or repeat customers: How does physical environment influence their restaurant experience?439 cited
  • 2017Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention422 cited
  • 2008DINESCAPE: A Scale for Customers' Perception of Dining Environments372 cited
  • 2012Influence of restaurant atmospherics on patron satisfaction and behavioral intentions352 cited
  • 2013Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry301 cited

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  • 2016The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions273 cited
  • 2018Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)232 cited
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