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Social servicescape’s impact on customer perceptions of the hospitality brand – The role of branded social cues
16 references·3 citing·43 second hop
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(1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Development of a Scale to Measure Memorable Tourism Experiences (2010)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
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References

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  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
  • 2002Managing the Total Customer Experience1,061 cited
  • 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations982 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 2004The Effect of Conceptual and Perceptual Fluency on Brand Evaluation909 cited
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  • 2017Corporate Social Responsibility and Ethical Leadership: Investigating Their Interactive Effect on Employees’ Socially Responsible Behaviors

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415 cited
  • 2011Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels398 cited
  • Cited by

    • 2022How B&B experience affects customer value cocreation under the social servicescape: an emotional psychological perspective17 cited
    • 2023Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda7 cited
    • 2025How T-cruiscape shapes the flow experience of passenger's well-being4 cited