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Les conséquences sur les compétences du chargé de clientèle du développement des compétences des clients via l'E-banking
9 references·0 citing·41 second hop
Les conséquences sur les compétences du chargé de clientèle du développement des compétences des clients via l'E-banking (2014)Les conséquences sur les compétences du c…Customer Participation in Services Production and Delivery (2012)Customer Participation in Ser…Consumers’ perspectives on online banking services (2006)Consumers’ perspectives on on…Competition and Adoption of Internet Technologies by Texas Community Banks (2006)Competition and Adoption of I…Towards understanding attitudes of consumers who use internet banking services (2005)Towards understanding attitud…Co‐creating unique value with customers (2004)Co‐creating unique value with…Retailing in the 21st century: reflections and prologue to research (2002)Retailing in the 21st century…LA MAITRISE DES SITUATIONS DYNAMIQUES (2001)LA MAITRISE DES SITUATIONS DY…Working relations of technology production and use (1993)Working relations of technolo…Le service n'est pas un produit : quelques implications pour l'analyse économique et pour la gestion (1991)Le service n'est pas un produ…Marketing Research (1970)Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias in Mail Surveys (1977)The Electronic Banking Revolution in India (2015)The Theory of Industrial Organization (1988)Exploring the Implications of the Internet for Consumer Marketing (1997)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Exploring the Implications of M-Commerce for Markets and Marketing (2002)Consumers in a multichannel environment: Product utility, process utility, and channel choice (2005)The digitalization of retailing: an exploratory framework (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector (2007)Internet banking market performance: Turkey versus the UK (2007)Enabling internet banking adoption (2017)Internet-based e-banking and consumer attitudes: an empirical study (2002)Determinants of user acceptance of Internet banking: an empirical study (2003)Toward an understanding of the behavioral intention to use mobile banking (2004)An investigation of consumer acceptance of M‐banking (2010)Technology Adoption and Indian Consumers: Study on Mobile Banking (2012)Understanding the role of social media in bank marketing (2012)Situated Knowledges: The Science Question in Feminism and the Privilege of Partial Perspective (1988)Institutional Ecology, `Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39 (1989)Human-Machine Reconfigurations: Plans and Situated Actions (2006)Life in the Trading Zone: Structuring Coordination Across Boundaries in Postbureaucratic Organizations (2006)Boundary Crossing and Boundary Objects (2011)Borderlands/La Frontera: The New Mestiza (2017)Toward a Theory of Situation Awareness in Dynamic Systems (1995)Models of Bounded Rationality (1997)Risk management in a dynamic society: a modelling problem (1997)Des modèles théoriques pour étudier l'activité de l'expert en sport (2006)The embeddedness of service “products” in value systems (1994)De la quantification comptable et financière dans le secteur public : promesses et usages de la gestion par les résultats (2011)Service Innovation for Sustainability: Paths for Greening Through Service Innovation (2016)Co-creation experiences: The next practice in value creation (2004)A Strategic Framework for Customer Relationship Management (2005)Consumer engagement in a virtual brand community: An exploratory analysis (2011)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)A Three-Component Model of Customer to Service Providers (2004)Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries (2005)
this work references cited by second hop

References

  • 2004Co‐creating unique value with customers2,517 cited
  • 1993Working relations of technology production and use513 cited
  • 2012Customer Participation in Services Production and Delivery263 cited
  • 2002Retailing in the 21st century: reflections and prologue to research106 cited
  • 1991Le service n'est pas un produit : quelques implications pour l'analyse économique et pour la gestion64 cited
  • 2006Consumers’ perspectives on online banking services60 cited
  • 2001LA MAITRISE DES SITUATIONS DYNAMIQUES54 cited
  • 2005Towards understanding attitudes of consumers who use internet banking services33 cited
  • 2006Competition and Adoption of Internet Technologies by Texas Community Banks11 cited

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