SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer co-creation, COVID-19 and sustainable service outcomes
16 references·6 citing·40 second hop
Customer co-creation, COVID-19 and sustainable service outcomes (2021)Customer co-creation, COVID-19 and sustai…Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)Digital Innovation Management…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…Introduction: The discipline and practice of qualitative research. (2005)Introduction: The discipline …Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Dynamic capabilities: what are they? (2000)Dynamic capabilities: what ar…Extending the Theory of Planned Behavior: A Review and Avenues for Further Research (1998)Extending the Theory of Plann…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…Strategic assets and organizational rent (1993)Strategic assets and organiza…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…The possibilities of resilience for service organisations (2024)The possibilities of resilien…Scaling and sustaining COVID-19 vaccination through meaningful community engagement and care coordination for underserved communities: hybrid type 3 effectiveness-implementation sequential multiple assignment randomized trial (2023)Scaling and sustaining COVID-…Dynamic capabilities and value co-creation in higher education (2023)Dynamic capabilities and valu…Balanced centricity: a joint institutional logic within open collaborative ecosystems (2022)Balanced centricity: a joint …Understanding customer-centric socialization in tourism services (2021)Understanding customer-centri…Supply chain resilience and business responses to disruptions of the COVID-19 pandemic (2021)Supply chain resilience and b…Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)A resource‐based view of the firm (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Firm Resources and Sustained Competitive Advantage (1991)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Dynamic capabilities and strategic management (1997)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Firm resources and sustained competitive advantage (2004)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer Engagement (2011)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Prospect Theory: An Analysis of Decision under Risk (1979)Service-dominant logic: reactions, reflections and refinements (2006)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Research in Organizational Behavior (1984)Market Orientation: Antecedents and Consequences (1993)The Discovery of Grounded Theory (2017)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Designing conceptual articles: four approaches (2020)Toward a Definition of Mixed Methods Research (2007)Qualitative Quality: Eight “Big-Tent” Criteria for Excellent Qualitative Research (2010)Standards for Reporting Qualitative Research (2014)
this work references cited by second hop

References

  • 2000Dynamic capabilities: what are they?14,950 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1993Strategic assets and organizational rent8,402 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2005Introduction: The discipline and practice of qualitative research.7,634 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2007Managing the co-creation of value3,467 cited
  • 1998Extending the Theory of Planned Behavior: A Review and Avenues for Further Research3,338 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2017Digital Innovation Management: Reinventing Innovation Management Research in a Digital World

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

3,007 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • Cited by

    • 2021Supply chain resilience and business responses to disruptions of the COVID-19 pandemic59 cited
    • 2023Scaling and sustaining COVID-19 vaccination through meaningful community engagement and care coordination for underserved communities: hybrid type 3 effectiveness-implementation sequential multiple assignment randomized trial28 cited
    • 2022Balanced centricity: a joint institutional logic within open collaborative ecosystems15 cited
    • 2021Understanding customer-centric socialization in tourism services13 cited
    • 2023Dynamic capabilities and value co-creation in higher education12 cited
    • 2024The possibilities of resilience for service organisations10 cited