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The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
16 references·2 citing·44 second hop
The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services (2021)The role of customers in the gig economy:…Good Gig, Bad Gig: Autonomy and Algorithmic Control in the Global Gig Economy (2018)Good Gig, Bad Gig: Autonomy a…E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Developing and validating a multidimensional consumer-based brand equity scale (2001)Developing and validating a m…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Field Methods in Cross-Cultural Research (1988)Field Methods in Cross-Cultur…Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory (1982)Two Structural Equation Model…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…The services field: A cornucopia filled with potential management topics (2021)The services field: A cornuco…Sharing and Platform Economy in Tourism: An Ecosystem Review of Actors and Future Research Agenda (2021)Sharing and Platform Economy …Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)The Conduct of Inquiry (1967)Estimation of a Model with Multiple Indicators and Multiple Causes of a Single Latent Variable (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)User Acceptance of Information Technology: Toward A Unified View1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)PLS-SEM: Indeed a Silver Bullet (2011)Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Organization and environment (1967)Evaluation of goodness-of-fit indices for structural equation models. (1989)Structural Equations with Latent Variables. (1991)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Enhance green purchase intentions (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)An Updated and Streamlined Technology Readiness Index (2014)Power analysis and determination of sample size for covariance structure modeling. (1996)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)The job demands-resources model of burnout. (2001)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics19,243 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,959 cited
  • 1991Assessing Construct Validity in Organizational Research6,651 cited
  • 2004E-S-QUAL4,763 cited
  • 1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory4,516 cited
  • 2000Technology Readiness Index (Tri)3,515 cited
  • 2001Developing and validating a multidimensional consumer-based brand equity scale3,069 cited
  • 2018Good Gig, Bad Gig: Autonomy and Algorithmic Control in the Global Gig Economy2,462 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
  • 1988

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Field Methods in Cross-Cultural Research
2,123 cited
  • 2000E-satisfaction: an initial examination2,017 cited
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    • 2021The services field: A cornucopia filled with potential management topics5 cited
    • 2021Sharing and Platform Economy in Tourism: An Ecosystem Review of Actors and Future Research Agenda5 cited