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Designing a memorable in-store customer shopping experience: practical evidence from sports equipment retailers
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References

  • 1984Case Study Research: Design and Methods81,948 cited
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  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
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  • 2007Methodological fit in management field research3,236 cited
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  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
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  • 2006Creating and consuming experiences in retail store environments: Comparing retailer and consumer perspectives

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327 cited
  • 2009The Philosophy and Practice of Interpretivist Research in Entrepreneurship303 cited
  • Cited by

    • 2023Exploring omnichannel strategies: a path to improve customer experiences31 cited
    • 2021The role of brick-and-mortar exterior atmospherics in post-COVID era shopping experience: a systematic review and agenda for future research24 cited
    • 2023Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength21 cited
    • 2022The effects of physical environment design on the dimensions of emotional well-being: a qualitative study from the perspective of design and retail managers14 cited
    • 2024(Re)framing used goods: marketing strategies in second-hand retail12 cited
    • 2021Tackling the ‘death’ of brick-and-mortar clothing retailers through store atmospherics and customer experience11 cited
    • 2022“Multimodal Sensory Marketing” in retailing: the role of intra- and intermodality transductions11 cited
    • 2024Cashier-free checkout system: to improve in-store shopping experience10 cited