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Self-Services in Customer Relationships: Balancing High-Tech and High-Touch Today and Tomorrow

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References

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Cited by

2010The role of self-service technologies in restoring justice53 cited
2011Recent advances in e‐service in the public sector: state‐of‐the‐art and future trends53 cited
2008Co-production and co-creation using self-service technology: the application of service-dominant logic16 cited
2015Examining the influence of service quality on customer satisfaction and patronage intentions in convenience store industry16 cited
2007Service attribute-process matrix: A tool for designing and managing services

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12 cited

2014Determining the Self-Service Technology Adoption in Saudi Arabia: A Multi-Industry Approach6 cited