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Interval valued intuitionistic fuzzy AHP-WASPAS based public transportation service quality evaluation by a new extension of SERVQUAL Model: P-SERVQUAL 4.0

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References

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2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
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2017Evaluating service quality of airline industry using hybrid best worst method and VIKOR299 cited
2010An evaluation of airline service quality using the fuzzy weighted SERVQUAL method293 cited
2017Quality assessment of airline baggage handling systems using SERVQUAL and BWM290 cited
2014

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Extension of weighted aggregated sum product assessment with interval-valued intuitionistic fuzzy numbers (WASPAS-IVIF)

285 cited

2015Drivers of customer satisfaction with public transport services274 cited

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