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The Impact of Service Quality on Passenger Loyalty and The Mediating Roles of Relationship Quality: A Study of Domestic Flights with Vietnamese Low-Cost Airlines
15 references·2 citing·44 second hop
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this work references cited by second hop

References

  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2003Customer repurchase intention1,602 cited
  • 2017The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty393 cited
  • 2015An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline314 cited
  • 2014Key determinants of passenger loyalty in the low-cost airline business237 cited
  • 2010Antecedents of airline passenger loyalty: Low-cost versus traditional airlines196 cited
  • 2020The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam192 cited
  • 2019The Impact of Perceived Brand Globalness on Consumers’ Purchase Intention and the Moderating Role of Consumer Ethnocentrism: An Evidence from Vietnam147 cited
  • 2010Does relationship quality matter in e-services? A comparison of online and offline retailing144 cited
  • 1994The Augmented Service Offering for Perceived and Actual Service Quality103 cited
  • 2011Assessing how service quality, airline image and customer value affect the intentions of passengers regarding low cost carriers89 cited

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  • 2020The impact of human resource management practices on employee engagement and moderating role of gender and marital status: An evidence from the Vietnamese banking industry61 cited
  • 2019An empirical analysis of mobile banking adoption in Vietnam29 cited
  • Cited by

    • 2023How transformational leadership influences employees’ job-related outcomes through public service motivation: Does power distance orientation matter?29 cited
    • 2024Navigating loyalty and trust in the skies: The mediating role of customer satisfaction and image for sustainable airlines18 cited