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Impact of M-Banking Service Quality on Customer Satisfaction with the Role of Trust and Customer Value Co-Creation Intentions
16 references·2 citing·40 second hop
Impact of M-Banking Service Quality on Customer Satisfaction with the Role of Trust and Customer Value Co-Creation Intentions (2021)Impact of M-Banking Service Quality on Cu…Predicting the intention to use mobile banking in India (2018)Predicting the intention to u…Mobile banking service quality and customer relationships (2017)Mobile banking service qualit…Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking (2016)Consumer adoption versus reje…Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Robust estimation of Cronbach's alpha (2005)Robust estimation of Cronbach…Determinants of adoption of third generation mobile multimedia services (2004)Determinants of adoption of t…Consumer acceptance of online banking: an extension of the technology acceptance model (2004)Consumer acceptance of online…Co‐creating unique value with customers (2004)Co‐creating unique value with…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1 (2000)Time Flies When You’re Having…The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…Dependence relations and the moderating role of trust: implications for behavioral intentions in marketing channels (1995)Dependence relations and the …Research methods for business: A skill building approach (1993)Research methods for business…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Investigating the determinants of continuous use intention of business intelligence systems in Nigerian banks: the role of regulatory support (2025)Investigating the determinant…The Impact of Quality Service on Customer Satisfaction in the Banking Sector amidst Covid-19 Pandemic: A Literature Review for the State of Current Knowledge (2022)The Impact of Quality Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Self-Efficacy: The Exercise of Control (1999)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Measuring the Involvement Construct (1985)On the Evaluation of Structural Equation Models (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Theory of value co-creation: a systematic literature review (2014)Measuring business model innovation: conceptualization, scale development, and proof of performance (2016)The theory of planned behavior (1991)Adoption of internet banking: An empirical study in Hong Kong (2006)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Managing the co-creation of value (2007)Customer Engagement (2011)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Attitudes and Predicting Social Behavior (1980)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Relationship quality as a predictor of B2B customer loyalty (2006)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A Strategic Framework for Customer Relationship Management (2005)Consumer engagement in a virtual brand community: An exploratory analysis (2011)
this work references cited by second hop

References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1993Research methods for business: A skill building approach16,985 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2000Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage14,725 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 2004Consumer acceptance of online banking: an extension of the technology acceptance model1,772 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,675 cited
  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
  • 2016Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking692 cited
  • 2004Determinants of adoption of third generation mobile multimedia services591 cited
  • 2005Robust estimation of Cronbach's alpha429 cited
  • 2018Predicting the intention to use mobile banking in India345 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2017Mobile banking service quality and customer relationships300 cited
  • 1995Dependence relations and the moderating role of trust: implications for behavioral intentions in marketing channels291 cited
  • Cited by

    • 2022The Impact of Quality Service on Customer Satisfaction in the Banking Sector amidst Covid-19 Pandemic: A Literature Review for the State of Current Knowledge30 cited
    • 2025Investigating the determinants of continuous use intention of business intelligence systems in Nigerian banks: the role of regulatory support7 cited