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Quality of Work/Life and Service Quality
16 references·0 citing·42 second hop
Quality of Work/Life and Service Quality (2015)Quality of Work/Life and Service QualityService quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Service quality, relationship…Job Resources Buffer the Impact of Job Demands on Burnout. (2005)Job Resources Buffer the Impa…INTERPERSONAL SENSEMAKING AND THE MEANING OF WORK (2003)INTERPERSONAL SENSEMAKING AND…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories (2001)A New Measure of Quality of W…New service development: a review of the literature and annotated bibliography (1998)New service development: a re…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…The determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Impact of family-supportive work variables on work-family conflict and strain: A control perspective. (1995)Impact of family-supportive w…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Motivation through the design of work: test of a theory (1976)Motivation through the design…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Organizational Stress: Studies in Role Conflict and Ambiguity. (1965)Sources of Conflict between Work and Family Roles (1985)Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. (1992)Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research. (1998)When Work–Family Benefits Are Not Enough: The Influence of Work–Family Culture on Benefit Utilization, Organizational Attachment, and Work–Family Conflict (1999)Family-Supportive Work Environments: The Role of Organizational Perceptions (2001)The Handbook of Social Psychology (1969)Development of the Job Diagnostic Survey. (1975)A three-component conceptualization of organizational commitment (1991)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)The Power of Feedback (2007)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Stress, social support, and the buffering hypothesis. (1985)Alternative Ways of Assessing Model Fit (1992)The job demands-resources model of burnout. (2001)Burnout and work engagement among teachers (2005)The role of personal resources in the job demands-resources model. (2007)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Social Learning Theory. (1978)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Innovativeness: Its antecedents and impact on business performance (2004)Responsive and Proactive Market Orientation and New‐Product Success* (2004)Effects of innovation types on firm performance (2011)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1976Motivation through the design of work: test of a theory8,956 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2005Job Resources Buffer the Impact of Job Demands on Burnout.2,482 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1995Impact of family-supportive work variables on work-family conflict and strain: A control perspective.1,866 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis1,823 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
  • 2003INTERPERSONAL SENSEMAKING AND THE MEANING OF WORK835 cited
  • 2001A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories823 cited

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  • 2007Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty813 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
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