References

• 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services970 cited
• 2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
• 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
• 2003A novel evolutionary data mining algorithm with applications to churn prediction348 cited
• 2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry347 cited
• 2005Computer assisted customer churn management: State-of-the-art and future trends340 cited
• 2000Customer Retention via Data Mining105 cited
• 2004Predicting customer behavior in telecommunications81 cited
• 2003Comparing complete and partial classification for identifying customers at risk40 cited

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