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Customer Value First: Improving the Customer Experience in Public Services
16 references·0 citing·36 second hop
Customer Value First: Improving the Customer Experience in Public Services (2022)Customer Value First: Improving the Custo…Co-Production and Co-Creation (2018)Co-Production and Co-CreationFrom public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? (2017)From public service-dominant …Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Co-Production and the Co-Crea…A scoping review on the conduct and reporting of scoping reviews (2016)A scoping review on the condu…A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey (2014)A Systematic Review of Co-Cre…It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives (2013)It takes Two to Tango? Unders…From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value (2012)From Engagement to Co-product…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A New Theory for Public Servi…Contextualization and value-in-context: How context frames exchange (2011)Contextualization and value-i…Comparing the perceived value of information and entertainment mobile services (2008)Comparing the perceived value…Service Management and Marketing: Customer Management in Service Competition (2007)Service Management and Market…Value in business markets: What do we know? Where are we going? (2005)Value in business markets: Wh…Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors (2004)Ability of Experience Design …Creating public value: strategic management in government (1996)Creating public value: strate…Creating public value : strategic management in government (1995)Creating public value : strat…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Digital transformation: A multidisciplinary reflection and research agenda (2019)The Effect of a Market Orientation on Business Profitability (1990)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Coproduction of healthcare service (2015)Service-dominant logic 2025 (2016)Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement (2009)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement (2009)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement. (2009)Transforming the Public Sector Into an Arena for Co-Creation: Barriers, Drivers, Benefits, and Ways Forward (2016)Varieties of Participation in Public Services: The Who, When, and What of Coproduction (2017)The Strength of Weak Ties (1973)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Firm Resources and Sustained Competitive Advantage (1991)Designing conceptual articles: four approaches (2020)Scoping studies: towards a methodological framework (2005)PRISMA Extension for Scoping Reviews (PRISMA-ScR): Checklist and Explanation (2018)Systematic review or scoping review? Guidance for authors when choosing between a systematic or scoping review approach (2018)Updated methodological guidance for the conduct of scoping reviews (2020)Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Service-dominant logic: continuing the evolution (2007)Co-creation and the new landscapes of design (2008)A Service Quality Model and its Marketing Implications (1984)Co-creation experiences: The next practice in value creation (2004)Co-production in digital transformation of public administration and public value creation: The case of Denmark (2021)5. Leadership of organisations (2022)New Public Management Is Dead--Long Live Digital-Era Governance (2005)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Defining gamification (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)
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References

  • 2012Critical service logic: making sense of value creation and co-creation2,620 cited
  • 1996Creating public value: strategic management in government2,555 cited
  • 2014A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey2,419 cited
  • 1995Creating public value : strategic management in government2,353 cited
  • 2016A scoping review on the conduct and reporting of scoping reviews2,310 cited
  • 2016Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?1,315 cited
  • 2011Contextualization and value-in-context: How context frames exchange1,170 cited
  • 2012A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach1,044 cited
  • 2007Service Management and Marketing: Customer Management in Service Competition892 cited
  • 2017From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation?789 cited
  • 2012From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value767 cited
  • 2004Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors669 cited
  • 2013It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives639 cited

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2005
Value in business markets: What do we know? Where are we going?
615 cited
  • 2018Co-Production and Co-Creation577 cited
  • 2008Comparing the perceived value of information and entertainment mobile services385 cited
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