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The role of customer personality in premium banking services
16 references·0 citing·41 second hop
The role of customer personality in premium banking services (2022)The role of customer personality in premi…European Journal of Business and Management (2017)European Journal of Business …A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Validation of the five-factor model of personality across instruments and observers. (1987)Validation of the five-factor…Trust as a Social Reality (1985)Trust as a Social RealityEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Social Behavior as Exchange (1958)Social Behavior as ExchangeCompetitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Economic Action and Social Structure: The Problem of Embeddedness (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The achievement motive (1953)Personality and Assessment (1968)Studies in Machiavellianism (1970)THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)The Big Five Trait taxonomy: History, measurement, and theoretical perspectives. (1999)Grit: Perseverance and passion for long-term goals. (2007)Significance tests and goodness of fit in the analysis of covariance structures. (1980)When to use and how to report the results of PLS-SEM (2018)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1987Validation of the five-factor model of personality across instruments and observers.6,405 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1958Social Behavior as Exchange5,342 cited
  • 1985Trust as a Social Reality4,158 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 2017European Journal of Business and Management2,838 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension

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2,237 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
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