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Einführung
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Einführung (2020)EinführungMeta-model of servitization: The integrative profiling approach (2016)Meta-model of servitization: …Representing Future Situations of Service : Prototyping in Service Design (2014)Representing Future Situation…Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design (2013)Looking beyond the rim of one…Product–Service Systems Engineering: State of the art and research challenges (2012)Product–Service Systems Engin…Dienstleistungsengineering und -management (2012)Dienstleistungsengineering un…Customer experience modeling: from customer experience to service design (2012)Customer experience modeling:…Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully (2011)Hybrid Offerings: How Manufac…The servitization of manufacturing (2009)The servitization of manufact…Dienstleistungsmanagement (2006)DienstleistungsmanagementVorgehensmodelle und Standards zur systematischen Entwicklung von Dienstleistungen (2005)Vorgehensmodelle und Standard…Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen (2005)Service Engineering — Entwick…Whither Services Marketing? (2004)Whither Services Marketing?Service Engineering: Ein Rahmenkonzept für die systematische Entwicklung von Dienstleistungen (2003)Service Engineering: Ein Rahm…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Priceless: Turning Ordinary Products into Extraordinary Experiences (2002)Priceless: Turning Ordinary P…Building Great Customer Experiences (2002)Building Great Customer Exper…Servitization of business: Adding value by adding services (1988)Managing the transition from products to services (2003)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Product services for a resource-efficient and circular economy – a review (2013)Fifteen Years of Research on Business Model Innovation (2016)Circular business models: A review (2020)Soft Systems Methodology in Action (1991)New design challenges to widely implement ‘Sustainable Product–Service Systems’ (2015)Structuring servitization-related research (2018)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Writing Integrative Literature Reviews: Guidelines and Examples (2005)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)“Green Marketing”: An analysis of definitions, strategy steps, and tools through a systematic review of the literature (2017)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Constructing grounded theory : a practical guide through qualitative analysis (2006)Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory (2008)Understanding Customer Experience Throughout the Customer Journey (2016)Customer journeys: a systematic literature review (2018)Customer experience: fundamental premises and implications for research (2020)The Structure of Scientific Revolutions (1963)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)Access-Based Consumption: The Case of Car Sharing: Table 1. (2012)The Discovery of Grounded Theory (2017)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)The impact of digitalization and servitization on the financial performance of a firm: an empirical analysis (2020)Platform-based servitization and business model adaptation by established manufacturers (2021)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)Customer experience management: toward implementing an evolving marketing concept (2015)Digital servitization business models in ecosystems: A theory of the firm (2019)Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective (2019)How to Sustain the Customer Experience: (2007)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Co-creation experiences: The next practice in value creation (2004)
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References

  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 2009The servitization of manufacturing1,561 cited
  • 2004Whither Services Marketing?1,251 cited
  • 2011Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully1,022 cited
  • 2002Building Great Customer Experiences587 cited
  • 2012Customer experience modeling: from customer experience to service design423 cited
  • 2012Product–Service Systems Engineering: State of the art and research challenges403 cited
  • 2002Priceless: Turning Ordinary Products into Extraordinary Experiences337 cited
  • 2013Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design275 cited
  • 2016Meta-model of servitization: The integrative profiling approach194 cited
  • 2012Dienstleistungsengineering und -management168 cited
  • 2005Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen123 cited
  • 2003Service Engineering: Ein Rahmenkonzept für die systematische Entwicklung von Dienstleistungen87 cited
  • 2006Dienstleistungsmanagement73 cited
  • 2014Representing Future Situations of Service : Prototyping in Service Design

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55 cited
  • 2005Vorgehensmodelle und Standards zur systematischen Entwicklung von Dienstleistungen35 cited
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