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Customer intimacy
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Customer intimacy (2012)Customer intimacyFormative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration (2006)Formative Versus Reflective I…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…A Theory of Cultural Values and Some Implications for Work (1999)A Theory of Cultural Values a…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The Use of Pledges to Build and Sustain Commitment in Distribution Channels (1992)The Use of Pledges to Build a…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…THE FACILITATORS AND INHIBITORS OF CUSTOMER ADOPTION OF PURE INTERNET BANKING: TRUST TRANSFER AND STATUS QUO BIAS (2024)THE FACILITATORS AND INHIBITO…Pragmatics in the service of marketing: The case of COVID-19 semi-commercial public signs (2024)Pragmatics in the service of …Does knowledge collecting and donating enhance a bank's salesperson performance? (2023)Does knowledge collecting and…Islamic Banking and Loyalty: Service Quality, Intimacy or Religious Driven? (2022)Islamic Banking and Loyalty: …Building loyalty in Islamic banking relationship: a multiple mediation approach empirically in Indonesia (2022)Building loyalty in Islamic b…Customers’ Perceptions and their Responses to Objectives of Islamic Banks – A Three-Wave Investigation (2021)Customers’ Perceptions and th…The varying impact of buyer and supplier expected relationship-specific investments on relationship governance (2020)The varying impact of buyer a…Developing a measure of climate strategy proactivity displayed to attain competitive advantage (2020)Developing a measure of clima…Trust, commitment, and customer knowledge (2019)Trust, commitment, and custom…Effects of Service Failure on Consumer Responses across Failure Types: A Moderating Role of Intimacy (2016)Effects of Service Failure on…Does relationship communication matter in B2C service relationships? (2016)Does relationship communicati…Determinants of brand trust in high inherent risk products: The moderating role of education and working status (2016)Determinants of brand trust i…Antecedents and moderators of brand trust in the context of baby care toiletries (2015)Antecedents and moderators of…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Markets and Hierarchies: Analysis and Antitrust Implications. 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References

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  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
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  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
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  • 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
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  • 2001Index Construction with Formative Indicators: An Alternative to Scale Development4,805 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1992The Use of Pledges to Build and Sustain Commitment in Distribution Channels

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3,430 cited
  • 2006Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration3,409 cited
  • 1999A Theory of Cultural Values and Some Implications for Work3,102 cited
  • Cited by

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    • 2016Determinants of brand trust in high inherent risk products: The moderating role of education and working status34 cited
    • 2016Effects of Service Failure on Consumer Responses across Failure Types: A Moderating Role of Intimacy25 cited
    • 2022Islamic Banking and Loyalty: Service Quality, Intimacy or Religious Driven?16 cited
    • 2020The varying impact of buyer and supplier expected relationship-specific investments on relationship governance13 cited
    • 2022Building loyalty in Islamic banking relationship: a multiple mediation approach empirically in Indonesia13 cited
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    • 2020Developing a measure of climate strategy proactivity displayed to attain competitive advantage10 cited
    • 2024Pragmatics in the service of marketing: The case of COVID-19 semi-commercial public signs7 cited
    • 2024THE FACILITATORS AND INHIBITORS OF CUSTOMER ADOPTION OF PURE INTERNET BANKING: TRUST TRANSFER AND STATUS QUO BIAS5 cited