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Transformative value co-creation with older customers in e-services: Exploring the influence of customer participation on appreciation of digital affordances and well-being
16 references·2 citing·51 second hop
Transformative value co-creation with older customers in e-services: Exploring the influence of customer participation on appreciation of digital affordances and well-being (2022)Transformative value co-creation with old…Digital affordances, spatial affordances, and the genesis of entrepreneurial ecosystems (2017)Digital affordances, spatial …“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)“Service Encounter 2.0”: An i…Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…The Contradictory Influence of Social Media Affordances on Online Communal Knowledge Sharing (2013)The Contradictory Influence o…Transformative service research: An agenda for the future (2012)Transformative service resear…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Is Customer Participation in …Building Understanding of the Domain of Consumer Vulnerability (2005)Building Understanding of the…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Self-determination theory and…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Customer participation in service production and delivery. (1990)Customer participation in ser…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Ageing and wellbeing co-creation: systematic literature review and future avenues for Transformative Service Researchers (2024)Ageing and wellbeing co-creat…Impact of customer participation in value co-creation on customer wellbeing: A moderating role of service climate (2023)Impact of customer participat…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective (1990)Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Customer-based corporate reputation of a service firm: scale development and validation (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Advances in Consumer Research (2025)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 2000Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being.46,804 cited
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  • 2013The Contradictory Influence of Social Media Affordances on Online Communal Knowledge Sharing910 cited
  • 2005

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Building Understanding of the Domain of Consumer Vulnerability
895 cited
  • 2017“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers778 cited
  • 1990Customer participation in service production and delivery.759 cited
  • Cited by

    • 2024Ageing and wellbeing co-creation: systematic literature review and future avenues for Transformative Service Researchers20 cited
    • 2023Impact of customer participation in value co-creation on customer wellbeing: A moderating role of service climate15 cited