SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Charting the intellectual structure of customer experience research
16 references·10 citing·39 second hop
Charting the intellectual structure of customer experience research (2022)Charting the intellectual structure of cu…How to conduct a bibliometric analysis: An overview and guidelines (2021)How to conduct a bibliometric…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Visualizing Bibliometric Networks (2014)Visualizing Bibliometric Netw…Customer Engagement (2011)Customer EngagementSoftware survey: VOSviewer, a computer program for bibliometric mapping (2009)Software survey: VOSviewer, a…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Possessions and the Extended Self (1988)Possessions and the Extended …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Unravelling the customer journey: A conceptual framework and research agenda (2024)Unravelling the customer jour…The brand-building process of B2B high-tech startups in an omni-digital environment (2024)The brand-building process of…It takes two to tango: The role of interactivity in enhancing customer engagement on sharing economy platforms (2024)It takes two to tango: The ro…Innovation dynamics within the entrepreneurial ecosystem: a content analysis-based literature review (2024)Innovation dynamics within th…Design Thinking in Education: Evaluating the Impact on Student Entrepreneurship Competencies (2024)Design Thinking in Education:…Deciphering consumer behaviours in the innovative hospitality settings (2024)Deciphering consumer behaviou…Ordinary customer experience: Conceptualization, characterization, and implications (2023)Ordinary customer experience:…Manifestation of customer value co-creation behaviour in the automobile industry: a perspective from Twitter analytics (2023)Manifestation of customer val…Financial distress in the banking industry: A bibliometric synthesis and exploration (2023)Financial distress in the ban…Effect of technostress on Psychological well-being of post-graduate students: A perspective and correlational study of Higher Education Management (2022)Effect of technostress on Psy…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Principles of Psychology (1891)Purity and Danger: An Analysis of Concepts of Pollution and Taboo (1967)Attachment and Loss (1969)Dimensions of Brand Personality (1997)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)CiteSpace II: Detecting and visualizing emerging trends and transient patterns in scientific literature (2005)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)bibliometrix : An R-tool for comprehensive science mapping analysis (2017)Guidelines for advancing theory and practice through bibliometric research (2022)Literature reviews as independent studies: guidelines for academic practice (2022)Bibliometric Analysis: The Main Steps (2024)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2009Software survey: VOSviewer, a computer program for bibliometric mapping21,418 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2021How to conduct a bibliometric analysis: An overview and guidelines14,255 cited
  • 1988Possessions and the Extended Self9,050 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2011Customer Engagement

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

3,657 cited
  • 2014Visualizing Bibliometric Networks3,356 cited
  • Cited by

    • 2022Effect of technostress on Psychological well-being of post-graduate students: A perspective and correlational study of Higher Education Management72 cited
    • 2024Unravelling the customer journey: A conceptual framework and research agenda38 cited
    • 2023Ordinary customer experience: Conceptualization, characterization, and implications30 cited
    • 2023Financial distress in the banking industry: A bibliometric synthesis and exploration23 cited
    • 2024It takes two to tango: The role of interactivity in enhancing customer engagement on sharing economy platforms20 cited
    • 2024Deciphering consumer behaviours in the innovative hospitality settings20 cited
    • 2024The brand-building process of B2B high-tech startups in an omni-digital environment18 cited
    • 2024Design Thinking in Education: Evaluating the Impact on Student Entrepreneurship Competencies17 cited
    • 2024Innovation dynamics within the entrepreneurial ecosystem: a content analysis-based literature review15 cited
    • 2023Manifestation of customer value co-creation behaviour in the automobile industry: a perspective from Twitter analytics10 cited