SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Vorgehensweisen zur systematischen Entwicklung von Dienstleistungen im Überblick
16 references·0 citing·37 second hop
Vorgehensweisen zur systematischen Entwicklung von Dienstleistungen im Überblick (2004)Vorgehensweisen zur systematischen Entwic…Marketing Financial Services (2010)Marketing Financial ServicesService Engineering: Ein Rahmenkonzept für die systematische Entwicklung von Dienstleistungen (2003)Service Engineering: Ein Rahm…Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen (2003)Service Engineering — Entwick…Winning at new products : accelerating the process from idea to launch (2001)Winning at new products : acc…New Service Development: Creating Memorable Experiences (2000)New Service Development: Crea…A Critical Evaluation of the New Service Development Process: Integrating Service Innovation and Service Design (2000)A Critical Evaluation of the …Product Development For The Service Sector: Lessons From Market Leaders (1999)Product Development For The S…Designing and implementing new services: The challenges of integrating service systems (1997)Designing and implementing ne…The new product development process for commercial financial services (1996)The new product development p…Key Concepts for New Service Development (1996)Key Concepts for New Service …Design and management of service processes : keeping customers for life (1996)Design and management of serv…Stage-gate systems: A new tool for managing new products (1990)Stage-gate systems: A new too…A Proposed Model for New Service Development (1989)A Proposed Model for New Serv…New service development (1988)New service developmentDeveloping new services (1984)Developing new servicesHow to Design a Service (1982)How to Design a ServiceCase Study Research: Design and Methods (1984)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)High‐Technology Service Innovation Success: A Decision‐Making Perspective (2004)Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic (2014)Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning (2017)Designing services that deliver (1984)Service Positioning through Structural Change (1987)The service concept: the missing link in service design research? (2002)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)New Product Development For Service Companies (1986)Managing in the Service Economy (1988)A history of research in service operations: What's the big idea ? (2006)Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms (2011)Role of innovation in the relationship between organizational culture and firm performance (2013)Whence Consumer Loyalty? (1999)The dynamics of product innovation and firm competences (2002)The Influence of Intellectual Capital on the Types of Innovative Capabilities (2005)An Approach to Life Cycle Oriented Technical Service Design (2004)The challenge of conceptual modeling for product–service systems: status-quo and perspectives for reference models and modeling languages (2009)Service Systems Engineering (2014)Service engineering—methodical development of new service products (2003)Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions (2005)Exploring value propositions and service innovation: a service-dominant logic study (2014)PDMA Research on New Product Development Practices: Updating Trends and Benchmarking Best Practices (1997)A Design Science Research Methodology for Information Systems Research (2007)Developing a framework for responsible innovation (2013)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)Customer and Frontline Employee Influence on New Service Development Performance (2010)Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development (2017)Upframing Service Design and Innovation for Research Impact (2017)Intellectual capital and performance within the banking sector of Luxembourg and Belgium (2013)Open service innovation and the firm's search for external knowledge (2013)Customer experience in tourism: A review of definitions, components, and measurements (2020)
this work references cited by second hop

References

  • 1990Stage-gate systems: A new tool for managing new products1,842 cited
  • 2001Winning at new products : accelerating the process from idea to launch1,832 cited
  • 1982How to Design a Service1,077 cited
  • 1996Key Concepts for New Service Development781 cited
  • 1989A Proposed Model for New Service Development476 cited
  • 2000New Service Development: Creating Memorable Experiences318 cited
  • 2003Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen269 cited
  • 2000A Critical Evaluation of the New Service Development Process: Integrating Service Innovation and Service Design266 cited
  • 1988New service development239 cited
  • 1997Designing and implementing new services: The challenges of integrating service systems220 cited
  • 1996Design and management of service processes : keeping customers for life177 cited
  • 1984Developing new services163 cited
  • 2010Marketing Financial Services157 cited
  • 1999Product Development For The Service Sector: Lessons From Market Leaders114 cited
  • 1996The new product development process for commercial financial services92 cited
  • 2003

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Service Engineering: Ein Rahmenkonzept für die systematische Entwicklung von Dienstleistungen
87 cited

Cited by

No citing works inside the corpus for this window.