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Customer Experience Design for Smart Product-Service Systems Based on the Iterations of Experience–Evaluate–Engage Using Customer Experience Data
16 references·2 citing·55 second hopsampled
Customer Experience Design for Smart Product-Service Systems Based on the Iterations of Experience–Evaluate–Engage Using Customer Experience Data (2022)Customer Experience Design for Smart Prod…Towards product-service system oriented to circular economy: A systematic review of value proposition design approaches (2020)Towards product-service syste…Digital transformation: A multidisciplinary reflection and research agenda (2019)Digital transformation: A mul…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…A customization-oriented framework for design of sustainable product/service system (2016)A customization-oriented fram…The Design of Smart Product-Service Systems (PSSs): An Exploration of Design Characteristics (2015)The Design of Smart Product-S…Small details that make big differences (2014)Small details that make big d…Towards a Better Measure of Customer Experience (2013)Towards a Better Measure of C…Product services for a resource-efficient and circular economy – a review (2013)Product services for a resour…Service Design for Experience-Centric Services (2009)Service Design for Experience…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience (2005)Cocreating Customer Value Thr…Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Eight types of product–servic…Experience Sampling: Promises and Pitfalls, Strengths and Weaknesses (2003)Experience Sampling: Promises…Defining Reflection: Another Look at John Dewey and Reflective Thinking (2002)Defining Reflection: Another …Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The ecology of adolescent activity and experience (1977)The ecology of adolescent act…An evolutionary graph of product service system research topics based on bibliometric analysis and topic modelling (2024)An evolutionary graph of prod…A Longitudinal History-Based Review of the Product-Service System: Past, Present, and Future (2023)A Longitudinal History-Based …State-of-the-art in product-service systems (2007)Thinking, Fast and Slow (2011)The Experience Economy (2012)A review on circular economy: the expected transition to a balanced interplay of environmental and economic systems (2015)Towards circular economy implementation: a comprehensive review in context of manufacturing industry (2015)Circular Economy: The Concept and its Limitations (2017)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive advantage: creating and sustaining superior performance (1998)Designing the Business Models for Circular Economy—Towards the Conceptual Framework (2016)Sustainable business model innovation: A review (2018)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)The Mask of Sanity (1951)The adolescent experience (1966)Beyond boredom and anxiety (1975)Self‐Recording of Everyday Life Events: Origins, Types, and Uses (1991)Happiness in Everyday Life: The Uses of Experience Sampling (2003)Experience Sampling Methods: A Discussion of Critical Trends and Considerations for Scholarly Advancement (2018)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Customer experience management: toward implementing an evolving marketing concept (2015)Customer experience: fundamental premises and implications for research (2020)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Experience and Education (1986)Pesquisa-ação: uma introdução metodológica (2005)Understanding and assessing preservice teachers’ reflective thinking (2005)Improving 21st-century teaching skills: The key to effective 21st-century learners (2019)Judgment under Uncertainty: Heuristics and Biases (1975)Well-being : the foundations of hedonic psychology (1999)Regulation of Positive Emotions: Emotion Regulation Strategies that Promote Resilience (2006)The Implications of Two Conceptions of Happiness (Hedonic Enjoyment and Eudaimonia) for the Understanding of Intrinsic Motivation (2006)Ecological Momentary Assessment (2007)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)A Coefficient of Agreement for Nominal Scales (1960)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change (2020)Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective (2020)Digital economy: An innovation driver for total factor productivity (2021)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2019Digital transformation: A multidisciplinary reflection and research agenda5,676 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2004Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet2,458 cited
  • 2013Product services for a resource-efficient and circular economy – a review1,963 cited
  • 2002Defining Reflection: Another Look at John Dewey and Reflective Thinking1,846 cited
  • 2009Service Design for Experience-Centric Services961 cited
  • 2003Experience Sampling: Promises and Pitfalls, Strengths and Weaknesses825 cited
  • 1977The ecology of adolescent activity and experience781 cited
  • 2013Towards a Better Measure of Customer Experience629 cited
  • 2014Small details that make big differences312 cited
  • 2005Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience309 cited
  • 2020Towards product-service system oriented to circular economy: A systematic review of value proposition design approaches247 cited
  • 2016

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A customization-oriented framework for design of sustainable product/service system
237 cited
  • 2015The Design of Smart Product-Service Systems (PSSs): An Exploration of Design Characteristics203 cited
  • Cited by

    • 2023A Longitudinal History-Based Review of the Product-Service System: Past, Present, and Future10 cited
    • 2024An evolutionary graph of product service system research topics based on bibliometric analysis and topic modelling9 cited